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Technical Support Administrator
Company: ICB (Waterproofing) Ltd
Job Location: Cardiff (Office Based)
Salary: Circa £33,000 per annum, depending on experience
Full-Time | Permanent
Immediate Start Available
Join a growing technical team with genuine career development opportunities.
ICB (Waterproofing) Ltd, part of the ICB Group, is seeking a Technical Support Administrator to join our technical team in Cardiff. This is a permanent, full-time, office-based role offering a salary of circa £33,000 per annum, depending on knowledge and experience. An immediate start is also available.
What We Offer
We believe in rewarding our people and supporting long-term careers. Benefits include:
- 25 days' annual leave plus bank holidays
- Additional annual leave for long service
- Christmas shutdown
- Private healthcare and dental care
- Enhanced workplace pension scheme (5% employer contribution when you contribute 5%, subject to eligibility)
- Death in service scheme
- Ongoing technical training and development opportunities
- Supportive and collaborative team environment
- Shorter working days on Fridays
About The Role
As Technical Support Administrator, you’ll support our customers and internal teams by producing and managing a range of technical information, including:
- Technical specifications
- Drawings and technical documentation
- Product datasheets
- Technical calculations
- Product and system advice
Key Responsibilities
- Produce technical specifications for customer projects.
- Create and amend technical drawings using AutoCAD.
- Prepare and maintain technical datasheets and supporting documentation.
- Complete technical calculations and provide supporting project information.
- Respond to customer and internal technical enquiries.
- Provide technical advice regarding company products and services.
- Support the Sales Team with technical information and project requirements.
- Ensure technical documentation is accurate, up to date and professionally presented.
About you
- Proficient in AutoCAD.
- Strong IT skills, including Microsoft 365.
- Excellent attention to detail and organisational skills.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities in a busy environment.
- Positive, reliable and collaborative approach.
Desirable
- Construction industry experience.
- Experience working with specifications, drawings, technical documents or building products.
About ICB Group
Founded in 1985, ICB Group consists of specialist businesses operating across waterproofing, fabrications and roofing-related installations, including solar PV, green roofs and roof safety systems.
ICB (Waterproofing) Ltd is a market-leading supplier of roofing and waterproofing systems, trusted by architects, contractors and building owners throughout the UK. Joining our Cardiff office means becoming part of a growing business that values technical expertise, customer service and professional development.
This is an office-based role, and applicants must live within a reasonable commuting distance of Cardiff.
ICB (Waterproofing) Ltd is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
