Recruitment and Retention Manager

Hours of Work: Full-Time 37.5 Hours Per Week

Location: Blackpool Head Office

Salary: £32,000 Per Year

At ICare you can expect:

• Friendly working environment
• Equal opportunities
• Competitive Salary
• Weekly pay
• Stakeholder Pension
• Blue light card qualification (receiving major discounts online and on the high street)

Key Requirements:

• Self-motivated, innovative, flexible, organised, excellent attention to detail and a can-do attitude.
• Experienced in recruitment with an innovative, energetic and driven mindset
• Excellent communication skills, both verbal and written
• Be creative in producing job adverts to continually attract new candidates
• Leadership skills
• Solution focused
• Promote fairness, inclusion and non-discriminatory recruitment
• Demonstrate accountability, professionalism and confidentiality in all aspects of the role

Key Responsibilities:

• Manage the end to end recruitment process across all service areas, ensuring compliance with ICare’s Recruitment Policy.
• Approve and quality check all job advertisements to ensure accuracy, fairness, and non discriminatory practice.
• Ensure interviews, screening processes, and selection methods are conducted consistently and professionally by the Recruitment & Retention Team and service managers.
• Actively source candidates through a variety of methods including job portals, social media platforms, job boards and recruitment fairs.
• Proactively engage with new candidates to ensure they are supported throughout the recruitment process to enable a smooth candidate experience.
• Oversee the drafting and issuing of conditional offer letters and ensure all pre employment checks, references, right to work documentation, qualifications, and background checks are completed.
• Provide weekly reports on recruitment outcomes.

• Oversee smooth induction and onboarding processes, ensuring coordination with HR, IT, Payroll, Facilities, and Operations.
• Ensure all work history gaps are fully accounted for and supported with required statements.
• Maintain full compliance with Skilled Worker Visa and Certificate of Sponsorship (CoS) processes, ensuring all legal documentation and financial approvals are obtained.

• Develop and implement retention initiatives to reduce turnover, improve stability, and strengthen employee engagement.
• Work closely with Registered Managers, Care Managers, and the SMT to identify hotspots, forecasting staffing needs and turnover risks.
• Monitor attendance, induction completion, early attrition, and offer withdrawal trends to propose targeted retention strategies.

• Lead, coach, and support the Recruitment & Retention Team to achieve KPI targets and maintain high standards of delivery.
• Ensure team members are equipped to carry out screening, interviewing, onboarding, compliance checks, and candidate support effectively.

• Produce weekly and monthly recruitment KPIs, including interviews booked, offers made, time to hire, induction numbers, and retention metrics.
• Ensure accurate maintenance of recruitment files, digital records, and audit ready documentation (including CoS files, onboarding packs, and retraction records).
• Use analytics and trends to support business planning, workforce forecasting, and SMT decision making.

Skill set and experience required:

• 2 years’ experience in high-volume recruitment within Health and Social Care or similar regulated sectors
• Strong knowledge of safer recruitment requirements and onboarding compliance
• Experience of managing a recruitment team
• Excellent organisational, communication, relationship building and IT Skills
• Ability to work under pressure, manage competing priorities and meet deadlines
• Strong attention to detail and accuracy
• Experience with Skilled Worker Visa/CoS processes
• Knowledge of social care workforce challenges and retention strategies
• Experience using ATS platforms
• Outstanding references and a clear DBS
• Vehicle owner with full driving license

About ICare

ICare has been supporting vulnerable adults for more than 25 years. Currently we employ more than 800 staff within our 12 care sites, 14 extra care sites and 5 meals depots that are geographically placed within the UK and Scotland. It is our mission “to be the best provider of community services to our clients and to make all our clients and employees feel valued and appreciated”. Providing a quality service to our clients is extremely important to ICare and we pride ourselves on employing staff who are reliable, committed, trustworthy, flexible, motivated, caring, kind and patient. ICare is an Equal Opportunities employer, regulated by the Care Quality Commission (CQC) and have been awarded Investors in People Accreditation.

Please be advised that if you have not heard from ICare within one week, it must be assumed that your application has been unsuccessful.