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- Tasks: Provide essential admin support for HSCP services and manage new referrals.
- Company: Join ICare GB Ltd, a caring company dedicated to supporting vulnerable adults.
- Benefits: Earn £13.55 per hour with access to training and a friendly team culture.
- Other info: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: Experience in office admin, strong communication, and multitasking skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Glasgow, Glasgow City, United Kingdom
Salary: £13.55 per Hour
Job Type: Full-time - Monday to Friday 08:30am - 15:30pm
About ICare GB Ltd
At ICare GB Ltd, we are dedicated to delivering exceptional services to vulnerable adults in Glasgow. We are looking for a highly organised and proactive Referral Co‑ordinator to provide effective administrative support for HSCP related services. You will work closely with internal teams and external partners, helping maintain strong relationships and ensuring information flows efficiently and compliantly. This role is pivotal to our continued success and offers a rewarding opportunity for the right candidate.
Role Overview
As our Referral Co‑ordinator, your role will involve managing administrative tasks that keep our office running smoothly in line with HSCP related services and contracts. This position requires a proactive, detail‑oriented individual with excellent communication skills and a friendly approach.
Key Responsibilities
- Provide comprehensive administrative support to HSCP related services and contracts, managing the onboarding of new referrals including all paperwork and communication with both the Customer/Client to ensure compliance with Local Council.
- Act as a key point of contact for internal and external stakeholders, including local authorities.
- Maintain accurate records, databases and tracking spreadsheets.
- Manage incoming calls, emails and general enquiries with professionalism and efficiency.
- Coordinate and schedule appointments, meetings and staff rotas as needed.
- Maintain accurate records, databases and filing systems ensuring confidentiality and compliance.
- Assist with basic bookkeeping and invoice processing tasks.
- Prepare and distribute internal communications and reports.
- Process referrals and provide service user information to Glasgow Council.
- Support audits, inspections and information requests as required.
- Ensure the office environment is welcoming and organized for staff and visitors.
Qualifications & Skills
- Proven experience in office administration or a similar role, preferably within HSCP, or Catering & Hospitality sectors.
- Excellent organizational and multitasking abilities.
- Strong written and verbal communication skills in English.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage competing priorities and work to deadlines.
- Ability to work independently and as part of a team during weekend hours.
- Attention to detail and problem‑solving skills.
- Friendly, approachable, and professional demeanor.
- Basic understanding of bookkeeping and payroll procedures is advantageous.
- Experience working with HSCP’s or local authority contracts.
Benefits
- Competitive hourly rate of £13.55.
- Supportive team environment and friendly workplace culture.
- Access to company training and development opportunities.
- Blue Light Card.
Closing date: Friday 1st May
Referral Co-Ordinator in Glasgow employer: ICare Group
Contact Detail:
ICare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Co-Ordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the HSCP or related sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching ICare GB Ltd and their services. Knowing their mission and values will help you show how you can contribute as a Referral Co-Ordinator.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at ICare GB Ltd.
We think you need these skills to ace Referral Co-Ordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Referral Co-Ordinator role. Highlight your experience in office administration and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with vulnerable adults and how your proactive approach aligns with our mission at ICare GB Ltd. Let us know what makes you the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how we like to interact with our clients and partners!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at ICare Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Referral Co-Ordinator and the specific responsibilities outlined in the job description. Familiarise yourself with HSCP services and local authority processes, as this will show your genuine interest and preparedness.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, be ready to discuss examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Communicate Clearly
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your ability to engage with both internal teams and external partners.
✨Be Friendly and Approachable
The job requires a friendly demeanour, so let your personality shine through! Smile, maintain eye contact, and show enthusiasm for the role. This will help create a positive impression and demonstrate that you would fit well within the supportive team environment at ICare GB Ltd.