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- Tasks: Deliver nutritious meals and conduct wellbeing calls to clients with care.
- Company: ICare Group is a community-focused organization enhancing lives through meal delivery and support.
- Benefits: Enjoy discounts, mileage allowance, comprehensive training, and growth opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and collaborative environment.
- Qualifications: Customer service experience preferred; a passion for helping others is essential.
- Other info: Flexible shifts available, including weekends, with a focus on sustainability.
Deliver Nutritious Meals: Safely and punctually deliver meals to our clients’ homes, ensuring each delivery meets our high standards for quality and service.
Conduct Wellbeing Calls: Make regular wellbeing calls to check on clients, ensuring their safety and addressing any immediate needs or concerns.
Provide Friendly Service: Offer a warm, compassionate, and professional demeanour during all client interactions, making each delivery and call a positive experience.
Ensure Compliance: Adhere to all company policies, including those related to client privacy, health and safety, and food hygiene.
Contribute to Continuous Improvement: Participate in team meetings and share ideas to enhance our service offerings and delivery processes.
Customer Service Experience: Previous experience in a customer-facing role is preferred, but a passion for helping others is essential.
Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
Valid Driver’s License: A clean, valid driver’s license.
Background Checks: Willingness to undergo necessary background checks.
Weekend Availability: Ability to work on weekends as required.
Ready to Make a Difference?
️ Shift: 9:30 AM – 3:30 PM
️ 7-day-a-week service (weekend availability required on a rota basis)
️ Delivering in Leicestershire and nearby areas
About ICare Group Meals:
At ICare Group, we are more than just a meal service – We are a community-focused organisation with our Meals on Wheels program delivers nutritious, delicious and thoughtfully prepared meals directly to the homes of those who need them most, alongside providing essential wellbeing calls to ensure our clients’ safety and peace of mind. Our mission is to enhance the quality of life for our clients through great food and exceptional service. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!
Why Work with ICare Group?
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands, we will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your deliveries.
Comprehensive Training: Receive full training and ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Be part of a team that values collaboration, respect, and continuous learning.
Make a Real Difference: Your work will directly impact the lives of those in need, providing them with nutritious meals that brighten their day.
Champion Sustainability: We’re leading the way in environmentally responsible care and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we’ve cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.
Zero-Hour Contract: Flexibility to work shifts that suit your availability.
What You will Do
Community Meals Van Driver employer: ICare Group
Contact Detail:
ICare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Meals Van Driver
✨Tip Number 1
Familiarize yourself with the local area where you'll be delivering meals. Knowing the streets and neighborhoods will help you navigate efficiently and ensure timely deliveries.
✨Tip Number 2
Practice your communication skills, especially for wellbeing calls. Being able to engage warmly and compassionately with clients is key to providing exceptional service.
✨Tip Number 3
Show your passion for helping others during any interactions or interviews. Highlight experiences where you've made a positive impact on someone's life, as this aligns with our mission at ICare Group.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires weekend availability, demonstrating your willingness to adapt will make you a strong candidate.
We think you need these skills to ace Community Meals Van Driver
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service experience you have. Share specific examples of how you've positively impacted clients or customers in past roles.
Show Your Passion: Express your genuine passion for helping others in your application. Mention any relevant volunteer work or personal experiences that demonstrate your commitment to community service.
Communicate Effectively: Since excellent communication skills are crucial for this role, ensure your application is clear and concise. Use friendly language that reflects your ability to connect with clients.
Demonstrate Flexibility: Mention your willingness to work flexible hours, including weekends. This shows that you understand the demands of the role and are ready to meet the needs of the clients.
How to prepare for a job interview at ICare Group
✨Show Your Passion for Helping Others
During the interview, express your genuine passion for making a positive impact in the community. Share any relevant experiences where you've helped others, as this aligns with the company's mission.
✨Demonstrate Excellent Communication Skills
Prepare to discuss how you effectively communicate with clients, especially during wellbeing calls. Highlight any previous customer service roles and how you handled client interactions with care and professionalism.
✨Emphasize Flexibility and Team Collaboration
Be ready to talk about your willingness to work flexible hours, including weekends. Share examples of how you've successfully collaborated with colleagues in fast-paced environments to achieve common goals.
✨Understand Compliance and Safety Standards
Familiarize yourself with the importance of adhering to health and safety regulations, client privacy, and food hygiene. Discuss how you prioritize these standards in your work to ensure quality service.
