Assistant Care Manager in Birkenhead

Shifts Available: Monday to Friday, 37.5 hours per week, with availability to be on call or work weekends where necessary.

About ICare Group: At ICare Group, we are more than just a care provider — we are a community‑focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As an Assistant Care Manager, you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!

Why Work with ICare Group:

• £125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
• Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
• Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
• Blue Light Card: Enjoy discounts at hundreds of high street retailers and well‑known brands. We will reimburse the cost of your Blue Light Card.
• Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
• Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
• Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
• Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
• Comprehensive Training: Receive fast‑track training, paid induction, and 3 days of on‑the‑job shadowing. We offer ongoing development, with opportunities to advance your career.
• Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
• Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
• Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
• Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
• Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).

What You Will Do:

• Support Management: Assist the Registered Care Manager with the day‑to‑day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
• Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
• Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
• Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
• Operational Compliance: Stay informed about up‑to‑date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
• Emergency Duties: Undertake out‑of‑office duties as necessary, including providing emergency hands‑on care, undertaking on‑call duties, attending social events when required, and offering emergency telephone assistance to care staff.
• Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.

What We Are Looking For:

• Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
• Qualifications: NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
• Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
• Communication Skills: Excellent communication skills and a compassionate, empathetic nature.
• Organisational Skills: High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
• Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands‑on care during staff shortages.
• Driving License: A valid driving licence and access to a vehicle are required.
• Work Related Car Insurance: Hold or willing to obtain work related car insurance.

Ready to Make a Difference: If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career. Apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!

Equal Opportunities: ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic. If you require any reasonable adjustments or accommodations during the recruitment process, please contact us.

Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.