At a Glance
- Tasks: Support the Meals Office Team with admin duties and home visits.
- Company: Join ICare Group, a compassionate organisation focused on community assistance.
- Benefits: Earn £13.55 per hour, enjoy paid mileage, flexible hours, and ongoing training.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration and customer service, plus a valid UK driver's licence.
The predicted salary is between 13.55 - 13.55 £ per hour.
£13.55 per hour – weekly pay
Paid Mileage 25p per mile
Bank office role to cover for holidays and sickness 9am – 3pm
Must have a valid UK driver's licence and access to a vehicle.
Please note: This is an internal vacancy only. Applications from external candidates will not be considered.
What if your next job was more than just a job? At ICare Group, we believe everyone deserves the opportunity to live independently, safely and comfortably in their own home. We're looking for caring, compassionate and reliable individuals to join our Community Assistance team supporting people across the South Ayrshire area and surrounding areas. Whether you're already working in care or looking for a rewarding new career, we'll give you the training, support and encouragement you need to succeed.
What You will Do:
- To generally support and assist the work of the Meals Office Team.
- To complete general administrative duties, such as responding to emails, answering the telephone, and taking any messages as required, placing internet orders, printing meals rounds sheets, packing meals and cleaning equipment.
- Home Visits - carry out home visits to new customers before they begin the service. To introduce our service, discussing payment methods, assisting with form completion and menu choices. Completing the home address risk assessments.
- To assist with general administration and Health and Safety of the Unit – involves stock control and planning, cash reconciliation providing support and information to clients and staff.
- Occasional cooking, cleaning and/or driving duties as required.
What We are Looking For:
- Administration Experience: Previous experience in an Administration role.
- Customer Service Experience: Previous experience in a customer-facing role is preferred.
- IT Proficiency: Confident skills in Microsoft Office.
- Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
- Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
- Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
- Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
- Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
- Valid Driver's License: A clean, valid driver's license and reliable vehicle are required.
- Work Related Car Insurance: Hold or willing to obtain work related car insurance.
- Background Checks: Willingness to undergo necessary background checks.
Important Information Before You Apply:
- Hold a full UK driving licence.
- Have access to your own vehicle.
- Be willing to obtain Class 1 Business Insurance if not already in place.
What You'll Receive:
- £13.55 per hour, weekly pay
- Paid mileage between calls at 25 pence per mile
- Pension scheme
- Flexible working opportunities
- Paid shadowing shifts
- Training and ongoing development
- Blue Light Card reimbursement
- Employee Assistance Programme
- Free uniform and PPE
- Employee recognition initiatives and Carer Awards
- Dedicated wellbeing and support team
- Opportunity to work for a sustainability-focused organisation
Join ICare in South Ayrshire and start a career where what you do truly matters. Inclusion | Compassion | Aspire | Respect | Empowerment "Because great care starts with great people."
Bank Office Role employer: ICare Group
ICare Group Wirral is an exceptional employer that prioritises compassionate care and employee development. With a strong focus on quality outcomes, our supportive work culture fosters collaboration and growth, offering numerous opportunities for professional advancement in the thriving community of Wirral. Join us to make a meaningful impact while enjoying a fulfilling career in the heart of a vibrant area.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Office Role
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ICare Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ICare Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bank Office Role
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ICare Group:Your cover letter is your chance to shine! Tell us why you want to work at ICare Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ICare Group!
How to prepare for a job interview at ICare Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
