At a Glance
- Tasks: Support the Meals Office Team with admin duties and home visits.
- Company: ICare Group, a compassionate organisation focused on community assistance.
- Benefits: Earn £13.55 per hour, enjoy paid mileage, flexible hours, and training.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in administration and customer service, plus a valid UK driver's licence.
The predicted salary is between 13.55 - 13.55 £ per hour.
£13.55 per hour – weekly pay
Paid Mileage 25p per mile
Bank office role to cover for holidays and sickness 9am – 3pm
Must have a valid UK driver's licence and access to a vehicle.
Please note: This is an internal vacancy only. Applications from external candidates will not be considered.
What if your next job was more than just a job? At ICare Group, we believe everyone deserves the opportunity to live independently, safely and comfortably in their own home. We're looking for caring, compassionate and reliable individuals to join our Community Assistance team supporting people across the South Ayrshire area and surrounding areas. Whether you're already working in care or looking for a rewarding new career, we'll give you the training, support and encouragement you need to succeed.
What You will Do:
- To generally support and assist the work of the Meals Office Team.
- To complete general administrative duties, such as responding to emails, answering the telephone, and taking any messages as required, placing internet orders, printing meals rounds sheets, packing meals and cleaning equipment.
- Home Visits - carry out home visits to new customers before they begin the service. To introduce our service, discussing payment methods, assisting with form completion and menu choices. Completing the home address risk assessments.
- To assist with general administration and Health and Safety of the Unit – involves stock control and planning, cash reconciliation providing support and information to clients and staff.
- Occasional cooking, cleaning and/or driving duties as required.
What We are Looking For:
- Administration Experience: Previous experience in an Administration role.
- Customer Service Experience: Previous experience in a customer-facing role is preferred.
- IT Proficiency: Confident skills in Microsoft Office.
- Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.
- Excellent Communication Skills: Ability to communicate effectively with clients, particularly during wellbeing calls, and to provide exceptional service.
- Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.
- Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
- Diligence: Ensure that all deliveries and wellbeing calls are managed with care and professionalism.
- Valid Driver's License: A clean, valid driver's license and reliable vehicle are required.
- Work Related Car Insurance: Hold or willing to obtain work related car insurance.
- Background Checks: Willingness to undergo necessary background checks.
Important Information Before You Apply:
- Hold a full UK driving licence.
- Have access to your own vehicle.
- Be willing to obtain Class 1 Business Insurance if not already in place.
What You'll Receive:
- £13.55 per hour, weekly pay
- Paid mileage between calls at 25 pence per mile
- Pension scheme
- Flexible working opportunities
- Paid shadowing shifts
- Training and ongoing development
- Blue Light Card reimbursement
- Employee Assistance Programme
- Free uniform and PPE
- Employee recognition initiatives and Carer Awards
- Dedicated wellbeing and support team
- Opportunity to work for a sustainability-focused organisation
Join ICare in South Ayrshire and start a career where what you do truly matters. Inclusion | Compassion | Aspire | Respect | Empowerment "Because great care starts with great people."
Bank Office Role employer: ICare GB Ltd
ICare Group is an exceptional employer that prioritises the well-being of its employees while providing vital support to the community in St Helens. With flexible working hours, competitive pay, and a strong commitment to training and development, we empower our Home Care Drivers to thrive in their roles and make a meaningful impact on the lives of those they serve. Join us to be part of a compassionate team dedicated to delivering dignified, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Office Role
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like ICare GB Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like ICare GB Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Bank Office Role
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ICare GB Ltd.
How to prepare for a job interview at ICare GB Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ICare GB Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services ICare GB Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
