At a Glance
- Tasks: Lead and mentor a team while troubleshooting complex trading platform issues.
- Company: Join TP ICAP, a global leader in market infrastructure and innovative financial solutions.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in the financial sector with cutting-edge technology and a collaborative team.
- Qualifications: Experience in production support, strong technical skills, and a passion for customer service.
The predicted salary is between 56700 - 69300 £ per year.
Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands.
Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries.
We are 5,300 people strong.
We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Liquidnet
Liquidnet is a next-generation agency execution specialist.
Powered by technology that helps drive institutional alpha, our trading and liquidity network intelligently and securely connects the world’s investors with the world’s investments.
Established in 1999 on the belief that there was a better way to trade, Liquidnet’ journey began with a vision to create a platform that goes beyond traditional transactional models.
We wanted to build a community where traders could connect, collaborate, and execute trades with confidence.
Over the years, we’ve grown from a vision into a thriving ecosystem that empowers the buy side in ways never before imagined.
We are committed to making trading more efficient, intelligent, and accessible.
Our purpose guides every decision we make, from the tools we develop to the relationships we nurture with our Members.
Role Overview
Liquidnet Europe Limited is looking for a Senior Front Office Support Engineer to take a leading role within the Europe Front Office Support team.
The team requires an experienced, technically strong engineer who can drive operational excellence, mentor junior team members, and take ownership of complex issues across our trading platform.
You will leverage deep expertise in FIX, Linux, Windows Server, Dev Ops, databases, networking, and cloud technologies to ensure platform reliability and performance.
This is a hands‑on leadership role involving complex troubleshooting across cross‑platform market‑leading technologies, driving automation and tooling improvements, and acting as the primary escalation point for critical production issues.
You will lead projects, drive new feature implementations, oversee client migrations, and champion Liquidnet’s migration to cloud‑based technologies.
The role also includes oversight of member user administration, OMS integration support, and trade lifecycle issues for both the MTF platform and trading desk, with a focus on root‑cause analysis and preventative improvements.
The successful candidate should possess a positive ‘can‑do’ attitude and an intuitively high level of customer service in their approach.
This will complement strong FIX, database (SQL, Sybase or Oracle), Linux, understanding of cloud‑based technologies, Windows and Networking troubleshooting skills, along with a proven ability to lead and mentor.
- Role Responsibilities
- Act as technical lead and primary escalation point for complex application support issues, driving root‑cause analysis and resolution across the trading platform
- Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team
- Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes
- Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives
- Fulfil and oversee complex client customisation requests within algorithmic trading systems and MTF platform
- Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence
- Perform advanced troubleshooting and analysis of order routing, trade flow, and post‑trade issues
- Lead the ‘follow the sun’ support model coordination, working closely with global teams in APAC and US
- Drive incident management practices, trend identification, and post‑mortem analysis.
Collaborate with development teams to influence platform improvements based on support insights
- Occasional weekend work will be required during major upgrades and out of hours testing
Experience / Competences
Essential
- Hands‑on production support experience within a financial institution (buy‑side, sell‑side, venue/platform provider)
- Deep application support experience within a Unix / Linux environment
- Expert working knowledge of the FIX protocol, including complex debugging of FIX sessions and message flows
- Strong experience supporting and troubleshooting Windows Server environments
- Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues
- Working knowledge of multiple buy‑side or sell‑side Order Management Systems
- Strong understanding of international equity market mechanics, flows, and settlement processes
- Proven ability to lead multiple projects simultaneously, delivering to deadlines
- Expert‑level experience with MSSQL, Oracle and Sybase database environments, including complex query‑writing and performance tuning
- A natural leader who relishes the prospect of supporting an expanding business and driving continuous improvement in support functions
- Motivated self‑starter who takes ownership of responsibilities and can work autonomously, setting the standard for the team
- Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team) and influence decision‑making
- Passionate about customer satisfaction and service excellence
- Excellent organisational skills with the ability to prioritise under pressure
- Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)
- Willing to embrace core business values demonstrated by day‑to‑day work ethic
- Analytical and disciplined approach to problem‑solving, with a focus on prevention over reaction
- Must be a team player who actively participates in projects, mentors others, and collaborates across departments
- Must be flexible in relation to working hours
- Positive approach to the day‑to‑day, with the resilience to handle high‑pressure production incidents
- Desired
- Experience with Site Reliability Engineering (SRE) practices, including monitoring, incident response, and post‑mortem analysis
- Proven experience applying AI or machine‑learning models to optimise workflows, identify patterns, and drive intelligent automation solutions
- Hands‑on experience with containerization technologies such as Docker and Kubernetes, including cluster management, deployment, scaling, and observability
- Deep practical knowledge of algorithmic trading workflows, including the behaviour, lifecycle, and risk controls of execution algos used across the EMEA markets
- Experience designing and supporting message‑based architectures (Solace, Kafka, or similar)
- Practical understanding of global Listed Derivatives markets and system workflows
- Proven experience managing cloud‑based infrastructure and services (AWS, Azure, or GCP), including architecture design and cost optimisation
- Strong understanding of Dev Ops principles and practices, including CI/CD pipelines, infrastructure as code (Ia C), and automated testing
- Experience with industry‑standard monitoring tools (ITRS or similar) including configuration and alert design
- Advanced automation experience using Python, PERL, or similar scripting languages, including building tooling for the wider team
- Understanding of financial regulations and reporting requirements in EMEA and Asia cash equity markets
- Experience mentoring and developing junior team members
- Job Band & Level
- Professional / 5
- #LNET #LI-Hybrid
- Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere.
That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute.
TP ICAP Accord - our Employee Network - is a central to this.
As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
- Location
- UK - 135 Bishopsgate - London
- #J-18808-Ljbffr
Production Engineer employer: ICAP
At TP ICAP, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment in the heart of Belfast. Our commitment to innovation and continuous improvement empowers our employees to take ownership of their projects while fostering professional growth through mentorship and knowledge sharing. Join us to work with cutting-edge technology that shapes global financial markets, all while enjoying a culture that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Production Engineer
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like ICAP, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Production Engineer
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to ICAP specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at ICAP
✨Know Your Manufacturing Processes
Before you walk into the interview with ICAP, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like ICAP value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
