CRM Manager

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If you experience any issues when applying for a vacancy, please emailthe address in application pack.

Thank you for your patience and understanding while we test our new system.

Location: Home-based (UK Based) or London Hybrid, witha minimumof40% ofworkingtime at Speech and Language UK Offices

Salary: £43,326 - 45,519 per annum (home-based)

£47,087 - £49,471 per annum (London Hybrid)

Reporting to the Digital Lead, you will combine strategic thinking with hands‑on CRM administration, take technical ownership of the solution, and turn supporter data into the insight that powers our fundraising and helps more children communicate.

You will work with fundraising, marketing and service delivery teams to enable insight‑led campaigns and great supporter experiences.

Key Responsibilities:

• Developing and delivering the CRM strategy and roadmap, aligned with our organisational goals.
• Administering and optimising our CRM (Dynamics 365 or equivalent), and managing integrations with fundraising, marketing automation and finance platforms.
• Providing segmentation, selections, dashboards and reporting, and delivering insights to senior leadership.
• Leading on data governance, including data quality, GDPR and PECR compliance, consent, retention and access controls.
• Safeguarding sensitive data.
• Training and supporting colleagues across the organisation, and creating user guides and self‑service resources.

What we are looking for:

• Hands‑on CRM management experience in a charity or non‑profit setting
• Experience integrating CRM with fundraising and marketing platforms
• A track record of delivering data‑driven insight and campaign support
• Significant experience of Microsoft Dynamics 365 CRM
• Strong knowledge of GDPR and data protection
• Strong experience of APIs and data migration
• A proactive, solutions‑focused mindset and enthusiasm for continuous improvement.
• Strong project management and organisational
• Knowledge of fundraising regulations, GDPR and Gift Aid.

About Us:

We are Speech and Language UK – we want every child to face the future with confidence. For 2 million children in the UK, learning to talk and understand words feel like an impossible hurdle. Without the right help, this can destroy their world. They feel disconnected from their family. Unable to make friends. Unfairly punished for not following instructions they don’t understand. What does the future hold for them?

Why Us?

• Impactful Work: You will contribute to meaningful projects that support individuals with speech and language challenges.
• Collaborative Environment: Working with passionate and dedicated teams committed to making a difference.
• Professional Growth: Opportunities for personal and professional development within a supportive organization.

Benefits include a competitive salary, 28 days holiday (pro rata for part time), group pension scheme, life assurance and the opportunity to work in an organisation where every job matters!

Accessibility Support:

We are committed to ensuring that our recruitment process is accessible to everyone. If you require any adjustments or need to apply in a different format, please visit the jobs page of our website.

We are a Disability Confident Committed Employer.

Note on AI use

Artificial Intelligence (AI) is becoming a regular part of the application process. While it can be helpful for research, we've noticed some applicants rely too much on AI‑generated answers. This often leads to weak responses that lack personal examples and important soft skills like communication and teamwork. As a result, these applicants are usually less successful. To ensure fairness, we ask that all candidates use their own words and real‑life experiences as this makes the process more transparent and avoids the risks of AI‑generated responses.

Your right to work in the UK

You must have the right to work in the UK and reside in the UK to work in paid employment with us. You will need to share documents showing you are eligible to work in the UK if we offer you employment.

CRM Manager

London, Greater London, United Kingdom

N1 7GT

£43,326 to £49,471 per year

Permanent - Full‑time

Thank you!

We offer a range of benefits to staff employed on our standard terms and conditions of employment, with some benefits also available to those on other types of contract

Financial

Salaries are reviewed annually and we offer annual pension clinics and salary sacrifice pension. to help you plan for your future. All eligible employees receive life assurance cover, enhanced sick pay and family leave.

Annual leave and work‑life balance

We offer generous 28 days of leave (increasing to 30 days after five years of continuous service) plus bank holiday; colleagues working at schools as per contract.

Perks and Discounts

All staff have access to great discounts on a wide range of products and services through Perkbox (for example money off your regular food shop, cinema tickets discounts, free products and discounts on electronics). Staff can also purchase discounted tickets through Tickets for Good and we offer Cycle‑to‑work scheme.

Health

Staff have access to a 24/7 virtual GP service, and we provide free annual flu jabs to any staff who want these. We also provide enhanced sick pay for those who need this.

Wellbeing

Our Employee Assistance Programme provides access to a free 24/7 confidential helpline and up to six structured virtual counselling sessions. We have trained in house mental health first aiders and menopause champions across all of our locations.

Training and Development

We are committed to developing our employees’ skills and interests through courses and training. Staff can access e‑learning, both internal and external training sessions and join the Charity Mentoring Network to find a mentor or mentee.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can make the application process work for you. Please contact our People Team at hr@speechandlanguage.org.uk and we will be happy to assist you.

We are Disability Confident Committed under the Disability Confident Scheme.

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