At a Glance
- Tasks: Build and nurture client relationships while coordinating reporting and strategic growth.
- Company: Join a fast-paced agency with a focus on exceptional client service.
- Benefits: Gain valuable experience in account management and client communication.
- Other info: Dynamic environment with opportunities for professional growth and learning.
- Why this job: Make a real impact by supporting clients and driving their success.
- Qualifications: Experience in client-facing roles and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Build and nurture long-term client relationships within a fast-paced agency environment, coordinating reporting, communication and strategic account growth while ensuring clients receive exceptional service and measurable business value.
As an Account Manager at ICAAL, you will take ownership of the client relationship for a portfolio of accounts within one of our service hubs. You will act as the day-to-day contact for your clients, making sure communication is proactive, reporting is delivered on time, and monthly review meetings are well coordinated and valuable. You will become embedded within your hub, working alongside internal performance specialists to stay close to client activity and ensure the right conversations happen at the right time. While you won’t own campaign delivery, you will play an important role in bringing teams together, keeping clients informed, and maintaining a high standard of service across your accounts. You will also be expected to spot upsell opportunities within your portfolio, either progressing them directly or handing them over to the sales team where appropriate.
Key responsibilities
- Client Management & Communication: Be the main day-to-day point of contact for clients within your hub. Build strong, trusted, long-term relationships across your account portfolio. Maintain regular, proactive communication with clients by phone, video and email. Ensure clients feel supported, informed and confident in the service they receive. Lead or coordinate regular client check-ins and monthly reporting meetings.
- Reporting & Coordination: Coordinate the preparation of monthly reports for your clients. Ensure monthly reporting is delivered accurately and on time. Schedule and coordinate internal catch-ups to support client reviews and next steps. Help keep communication between clients and internal teams clear, timely and organised.
- Commercial Awareness: Look for opportunities to grow existing client accounts. Identify upsell opportunities within your portfolio and either progress them directly or pass them to the sales team. Support client retention by maintaining strong relationships and high service standards. Recognise risks to account health and elevate where needed.
Requirements
- Experience: Proven experience in account management, client services, customer success, or a similar client-facing role. Experience managing multiple clients or stakeholders at the same time. Experience building and maintaining strong professional relationships. Experience working in a fast-paced environment and coordinating across internal teams. Experience identifying growth opportunities within existing accounts would be advantageous. Agency or B2B experience would be beneficial, but is not essential. Experience in the home improvement sector would be an advantage, but not essential.
- Skills & Attributes: Excellent verbal and written communication skills. Strong relationship-building skills and a service-led mindset. Highly organised with strong attention to detail. Able to manage multiple priorities and maintain momentum across a busy portfolio. Commercially aware and confident spotting opportunities within accounts. Proactive, dependable and professional in client-facing situations. Comfortable coordinating with multiple internal departments. Able to work independently while contributing positively to a team.
- Knowledge: Prior knowledge of digital marketing is not required. An interest in digital marketing and willingness to learn would be an advantage.
Success in this role will be measured by:
- Level and quality of client communication.
- Timeliness and consistency of client reporting.
- Coordination and completion of monthly reporting meetings.
- Client satisfaction and relationship strength.
- Upsell opportunities identified within the hub.
Account Manager employer: ICAAL
At ICAAL, we pride ourselves on fostering a dynamic and supportive work environment where Account Managers can thrive. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. Located in a vibrant agency hub, you will enjoy the benefits of working alongside talented professionals while building meaningful relationships with clients and contributing to their success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ICAAL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ICAAL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ICAAL:Your cover letter is your chance to shine! Tell us why you want to work at ICAAL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ICAAL!
How to prepare for a job interview at ICAAL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
