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- Tasks: Support students on their learning journey and provide excellent customer service.
- Company: Join a dynamic team at Wilmington Plc, a leader in professional learning solutions.
- Benefits: Enjoy hybrid working, life assurance, gym memberships, and more!
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong customer service skills and ability to manage tasks under pressure.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 26000 - 27000 £ per year.
Location: Hybrid, our office is based in Fort Dunlop, B24 9FD. Working (1 day per week in the office, typically Tuesdays).
Salary: £26,000 - £27,000 per annum, DOE + Excellent Benefits.
Contract Type: 12-month FTC.
What We Can Offer You: Hybrid Working, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!
Why Do We Want You: ICA, part of the Wilmington Plc are now recruiting for a Learning Support Advisor who is passionate about supporting learners throughout their educational journey. You are committed to delivering an outstanding customer experience, and you thrive in a busy, customer-facing role where you can make a real difference in the lives of students.
Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply!
Job purpose, tasks and responsibilities:
- Providing excellent customer service and support to students/learners after they have enrolled.
- Managing the learning journey for students, including tasks like transferring dates, providing tutor support, handling resits, etc.
- Downloading tutor recordings from Zoom and uploading them to the learning platforms for student access.
- Using systems such as Salesforce, Administrate (for training management), and Totara (for learning management systems) to manage student data and tasks.
- Working within a team of 10 and liaising with internal teams such as Enrolment, Client Services, UX team, and the TED (training) Team.
What’s the Best Thing About This Role: The best part of this role is enhancing learner journeys and helping them achieve success in their learning goals. Additionally, liaising with internal teams ensures smooth communication and service delivery.
What’s the Most Challenging Thing About This Role: The most challenging aspect is managing a high volume of calls and emails. Another challenge is working to Service Level Agreements (SLAs) to ensure prompt action and delivery.
Essential and desirable capabilities: We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes.
What We’re Looking For: To be successful in this role, you must have:
- Confident on the phone and able to handle customer-facing situations effectively.
- Strong customer service experience.
- Ability to work under pressure, managing a high volume of tasks.
- Excellent communication skills, both written and oral.
- Flexible and reliable, able to adapt to the team’s needs.
To be successful in this role, it would be great if you have:
- Experience using Salesforce, Administrate, or Totara (LMS).
- Previous experience in a customer support or similar role, preferably in a learning environment.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us: We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Join us and achieve more within your career with mutual respect, support and fair rewards. We are part of Wilmington plc, a leading provider of professional learning and development solutions.
Click on APPLY today!
Learning Support Advisor employer: ICA
Contact Detail:
ICA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Support Advisor
✨Tip Number 1
Get to know the company! Research Wilmington Plc and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show your passion! During interviews, share specific examples of how you've supported learners in the past. This will demonstrate your commitment to enhancing their educational journeys.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Learning Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning Support Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can make a difference in our learners' journeys!
Show Your Passion: Let your enthusiasm for supporting learners shine through in your application. Share any personal experiences or motivations that drive you to help students succeed. We love seeing candidates who are genuinely passionate about education!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for excellent communication skills, so show us what you’ve got right from the start!
Apply Through Our Website: Don’t forget to apply through Wilmington Plc's career site as mentioned in the job ad. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ICA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Learning Support Advisor inside out. Familiarise yourself with the key responsibilities like managing student journeys and using systems like Salesforce and Totara. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled challenging situations or high volumes of calls and emails, as these are crucial in this job.
✨Practice Communication
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering potential questions.
✨Be Ready to Adapt
Flexibility is key in this role, so be prepared to discuss how you've adapted to changing circumstances in previous jobs. Think of specific examples where you had to adjust your approach to meet team needs or manage unexpected challenges, as this will demonstrate your reliability and adaptability.
