At a Glance
- Tasks: Guide learners through onboarding and assist with tech-related queries.
- Company: Join the International Compliance Association, part of Wilmington plc.
- Benefits: Enjoy 25 days annual leave, hybrid working, and health perks.
- Other info: Be part of a supportive team with opportunities for growth.
- Why this job: Make a real difference by helping others navigate technology confidently.
- Qualifications: Strong problem-solving skills and a passion for helping people.
The predicted salary is between 30000 - 40000 € per year.
Location: Hybrid / Birmingham - 1 Day in Office Per Week
Salary: Competitive (DoE)
Contract Type: Permanent, Full-Time
What We Can Offer You:
- 25 Days Annual Leave (Pro‑Rata for Part-time and Fixed‑Term Roles)
- Additional Holiday Purchase
- Hybrid Working
- Performance‑Related Bonus
- Life Assurance
- Vitality Private Healthcare
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You
Do you enjoy helping people solve problems and get comfortable with technology? At the International Compliance Association (part of Wilmington plc), you’ll support learners as they get started with our online platform. This role is focused entirely on guiding, assisting, and problem‑solving; it is not a sales position. You’ll help users with first logins, show them how to access resources, answer everyday technical questions, and contribute to keeping onboarding processes and learning materials clear and up to date. If you enjoy a hands‑on role where you can put your people and tech skills to good use, we’d love to hear from you.
You will play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You’ll contribute directly to customer growth, retention, and loyalty by ensuring every new customer starts their journey with confidence.
Your responsibilities include:
- Learner Activation
Learner Onboarding Advisor. Job in United Kingdom Education & Training Jobs employer: ICA
At the International Compliance Association, we pride ourselves on being an exceptional employer that values employee well-being and professional growth. With a hybrid working model based in Birmingham, our team enjoys a supportive work culture, competitive benefits including generous annual leave, private healthcare, and opportunities for personal development. Join us to make a meaningful impact in the education and training sector while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Onboarding Advisor. Job in United Kingdom Education & Training Jobs
✨Tip Number 1
Network like a pro! Reach out to people in the education and training sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to onboarding and tech support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've helped others overcome tech challenges. This will demonstrate your ability to support learners effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Learner Onboarding Advisor. Job in United Kingdom Education & Training Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learner Onboarding Advisor role. Highlight your experience in helping people with technology and problem-solving, as this is what we’re all about at StudySmarter!
Show Your Passion:Let your enthusiasm shine through! We want to see how much you enjoy supporting learners and making their onboarding experience smooth. Share any relevant experiences that showcase your passion for education and technology.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at ICA
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Learner Onboarding Advisor role. Familiarise yourself with the responsibilities, especially around guiding users and solving tech issues. This will help you demonstrate your enthusiasm and readiness to support learners effectively.
✨Showcase Your People Skills
Since this role is all about helping others, be prepared to share examples of how you've successfully assisted people in the past. Think of specific situations where you solved problems or made someone feel more comfortable with technology. This will highlight your suitability for the position.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Brush up on common tech issues that learners might face when using online platforms. Being able to discuss these confidently will show that you're ready to tackle the challenges of the role head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding processes or how the team measures success in customer engagement. This shows your genuine interest in the role and helps you understand how you can contribute to the team's goals.
