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For Companies At a Glance
- Tasks: Support students on their learning journey and provide excellent customer service.
- Company: Join Wilmington Plc, a leading provider of professional learning solutions.
- Benefits: Enjoy hybrid working, life assurance, gym memberships, and more!
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Strong customer service skills and ability to handle high volumes of tasks.
- Other info: Inclusive workplace with opportunities for career growth and development.
The predicted salary is between 26000 - 27000 £ per year.
Location: Hybrid, our office is based in Fort Dunlop, B24 9FD. Working 1 day per week in the office, typically Tuesdays.
Salary: £26,000 – £27,000 per annum, DOE + Excellent Benefits
Contract Type: 12-month FTC
What We Can Offer You:
- Hybrid Working
- Life Assurance
- Additional Holiday Purchase
- Subsidised Gym Memberships
- Cycle to Work scheme
- Discount Vouchers
- Access to Wellbeing Resources
Why Do We Want You?
ICA, part of the Wilmington Plc, are now recruiting for a Learning Support Advisor who is passionate about supporting learners throughout their educational journey. You’re committed to delivering an outstanding customer experience, and you thrive in a busy, customer-facing role where you can make a real difference in the lives of students.
Inclusive Workplace:
At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria.
Job purpose, tasks and responsibilities:
- Providing excellent customer service and support to students/learners after they have enrolled.
- Managing the learning journey for students, including tasks like transferring dates, providing tutor support, handling resits, etc.
- Downloading tutor recordings from Zoom and uploading them to the learning platforms for student access.
- Using systems such as Salesforce, Administrate (for training management), and Totara (for learning management systems) to manage student data and tasks.
- Working within a team of 10 and liaising with internal teams such as Enrolment, Client Services, UX team, and the TED (training) Team.
Best Thing About This Role:
The best part of this role is enhancing learner journeys and helping them achieve success in their learning goals. Additionally, liaising with internal teams ensures smooth communication and service delivery.
Most Challenging Thing About This Role:
The most challenging aspect is managing a high volume of calls and emails. Another challenge is working to Service Level Agreements (SLAs) to ensure prompt action and delivery.
Essential and desirable capabilities:
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes…
What We’re Looking For:
- Confident on the phone and able to handle customer-facing situations effectively.
- Strong customer service experience.
- Ability to work under pressure, managing a high volume of tasks.
- Excellent communication skills, both written and oral.
- Flexible and reliable, able to adapt to the team’s needs.
To be successful in this role, it would be great if you have:
- Experience using Salesforce, Administrate, or Totara (LMS).
- Previous experience in a customer support or similar role, preferably in a learning environment.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us:
We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Join us and achieve more within your career with mutual respect, support and fair rewards. We are part of Wilmington plc, a leading provider of professional learning and development solutions.
Learning Support Advisor in Birmingham employer: ICA
Contact Detail:
ICA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Support Advisor in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wilmington Plc's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience and how you can support learners.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've handled high-pressure situations or managed a busy workload. This will demonstrate your ability to thrive in a fast-paced environment like the one at Wilmington Plc.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Learning Support Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Learning Support Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. Whether it's your CV or cover letter, make sure it reflects your ability to communicate effectively, both written and orally.
Be Yourself: We love individuality! Don’t be afraid to let your personality shine through in your application. Share your passion for supporting learners and how you can make a difference in their educational journey.
Apply Through Our Website: To complete your application, head over to Wilmington Plc’s career site. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at ICA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Learning Support Advisor inside out. Familiarise yourself with the key responsibilities like managing student journeys and using systems like Salesforce and Totara. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled challenging situations or high volumes of calls and emails, as these are crucial in this job.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your communication skills and ability to work under pressure. This will not only boost your confidence but also help you refine your answers to fit the job description.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values, especially since they emphasise inclusivity and support.
