Assessment Co-Ordinator

Location: Hybrid / Birmingham (office based one to two days per week)

Salary: £27,000 - £33,000 depending on experience

Contract Type: Full Time, Permanent

What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources!

Why Do We Want You: We are looking for an organised, resilient and customer-focused Assessment Co-Ordinator to support the delivery of high-quality Apprenticeship Assessments. You will play a vital role in ensuring apprentices, employers and training providers receive an efficient, compliant and professional service throughout the assessment journey.

Job Purpose, Tasks and Responsibilities:

• The Apprenticeship Assessment Co-Ordinator plays a key role in supporting the assessment of ICA products requiring an Apprenticeship Assessment.
• This role is responsible for the end-to-end coordination of the Apprenticeship Assessment process, ensuring compliance with assessment standards, timely booking of assessments, and effective communication with key stakeholders, including apprentices, employers, training providers and assessors.
• As the first point of contact for apprentices and external stakeholders, the role requires strong organisational skills, attention to detail and excellent communication skills.

You will be responsible for:

• Registering apprentices for their Apprenticeship Assessment and ensuring they have the correct system access and instructions.
• Uploading assessment materials to the apprentice platform and ensuring all documentation is complete.
• Carrying out pre-apprenticeship assessment checks to confirm that apprenticeship requirements have been met.
• Ensuring all necessary employer and apprentice documentation is completed and signed.
• Processing evidence for apprentices entering the Apprenticeship Assessment stage of their apprenticeship.
• Booking online assessments and coordinating availability with apprentices, employers and assessors.
• Collating assessor recording documents and creating results reports for internal and external use.
• Working with training providers and employers to ensure apprentices complete assessments within the designated timeframe.
• Logging and maintaining accurate records within internal (ICA) and external (DfE) systems.

Stakeholder & Customer Service Management:

• Acting as the first point of contact for apprentices, employers and training providers, ensuring prompt and professional communication.
• Providing professional and accurate responses to queries received via the Apprenticeship Assessment team mailbox.
• Communicating results and assessment outcomes to apprentices, employers and training providers.
• Supporting assessor onboarding, ensuring new assessors receive the necessary guidance and training.
• Maintaining strong working relationships with internal teams, assessors and regulatory bodies.

Quality Assurance & Compliance:

• Supporting the coordination of the quality assurance process for the Apprenticeship Assessment function.
• Ensuring compliance with all relevant assessment and regulatory requirements.
• Assisting in the monitoring and reporting of Apprenticeship Assessment performance, including statistical analysis for internal and external stakeholders.
• Processing invoices from assessors and liaising with Finance to ensure timely payments.
• Processing invoices to external clients and resolving any related queries.

What’s the Best Thing About This Role: Working as part of a well-established and supportive team that values collaboration, knowledge sharing and continuous improvement. You will be surrounded by experienced colleagues who are committed to delivering a high-end, professional service, while providing the support and guidance needed to help you succeed and develop in the role.

What’s the Most Challenging Thing About This Role: Managing manual processes alongside a high volume of activity, often across multiple stakeholders and deadlines. The role requires effective multi-tasking, strong coordination skills and a consistently high level of attention to detail to ensure assessments are delivered accurately, on time and in line with regulatory requirements.

What We’re Looking For: To be successful in this role, you must have/be:

• Proven experience working in administration within a fast-paced environment where high standards and attention to detail are required.
• Strong customer service skills, with the ability to confidently liaise with senior stakeholders.
• Resilient and tenacious, with the ability to manage competing priorities and tight deadlines.
• Excellent organisational skills and attention to detail.
• Strong problem-solving abilities and a pragmatic approach to challenges.
• Ability to work independently and collaboratively within a team.
• A high level of accuracy and compliance focus.
• Experience using CRM systems and Microsoft Office (Word, Excel and Outlook).
• Ability to handle sensitive information with diplomacy, empathy and confidentiality.

To be successful in this role, it would be great if you have:

• Understanding of Apprenticeships and Apprenticeship Assessment.
• Knowledge of GDPR and data protection regulations.
• Experience with online assessment platforms.
• Experience managing complex administrative processes, including scheduling and coordinating third-party availability.
• Experience handling high volumes of communication via email and telephone.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About us: The International Compliance Association (ICA) is the world’s leading regulatory and financial crime compliance community. For over 20 years, we’ve supported 160,000+ professionals across 157 countries with industry-recognised qualifications, digital courses, and practical training. We’re part of Wilmington plc, a global provider of professional education, information, and networking. Join us and do Work That Means Something. At Wilmington plc, we help global customers to do the right business in the right way providing trusted data, insights and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career and development opportunities. Whether you’re just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!