UCCH Manager

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

As a UCCH Manager – Unscheduled Care Co-ordination Hub, you will lead the real-time delivery of UCCH services across Mid and South Essex, ensuring safe, effective and high-performing services across multiple contracts. This is a pivotal operational leadership role where you will take responsibility for on-shift service delivery, performance management and escalation. Acting as the first point of contact for operational issues, you will lead decision-making in real time, responding to fluctuating demand and escalating through on-call structures where required.

You will work closely with UCCH Care Coordinators, Team Managers and system partners, using performance data to proactively manage pressures, maintain service stability and ensure compliance with contractual and quality standards. You will also support the development of your team, contributing to a culture of continuous improvement, learning and service excellence. This is a highly operational, hands-on role suited to someone confident in managing live services, leading teams through complexity and making decisions under pressure.

This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds, including those with different communication styles and ways of thinking.

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location: Basildon, Essex

What’s in it for you:

• Pay rate of £17.10 per hour
• Opportunity to join the NHS Pension Scheme
• Enhanced Bank Holiday rates
• Additional annual leave above statutory minimum based on service
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Ongoing leadership learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure (with barred list checks) and two references.

We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people. We particularly encourage applications from ethnic minorities, applicants with a disability, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong. We are happy to discuss any reasonable workplace adjustments needed to ensure you can perform at your best during the application or interview process or if you would like an accessible version of any recruitment documents, please contact the recruitment team.