At a Glance
- Tasks: Support our Product Service Desk by managing tickets and assisting customers.
- Company: Join CLEO Systems, a mission-driven organisation focused on simplifying connected care.
- Benefits: Enjoy a competitive salary, pension scheme, and free counselling services.
- Other info: Hybrid work options available with excellent learning and development opportunities.
- Why this job: Be part of an exciting journey in a growing company making a real impact.
- Qualifications: Strong communication skills and a positive attitude are essential.
CLEO Systems is a mission-driven, high-performing organisation where our people can thrive, grow, and do their best work. We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care.
An exciting role in which you as Service Desk Assistant will help build out Product Service Desk. You will support the CLEO Product Portfolio, assist in managing tickets, carry out proactive monitoring of systems and answer customer tickets and calls within contracted SLA.
We are looking for candidates who can demonstrate strong communication skills and an energetic can-do attitude to drive our business forward. Currently initiating our next phase of our solution portfolio growth and company expansion, now is a fantastic time to be joining us as we start the next phase of our exciting journey.
Who are we? CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient focused primary care services. We are committed to delivering ‘Clinical Excellence Online’ (CLEO). Through this mission we contribute to the wider Group ambition to improve access to health and social care for patients and reduce the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location: Hybrid (Ashford, Kent- Remote options available)
Hours Available: 37.5 hours per week, (Monday-Friday), there are two alternate shifts covered between 08:00-16:00 & 10:00-18:00
Term: 12 weeks fixed term contract
What’s in it for you:
- Annual Salary of £25,550.
- Opportunity to join the Company Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.
At CLEO Systems we celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
Service Desk Assistant employer: IC24
At IC24, we pride ourselves on being an exceptional employer that prioritises the well-being and professional growth of our staff. Our supportive work culture fosters collaboration among a multidisciplinary team, allowing you to make a meaningful impact in the lives of diverse patients while enjoying benefits such as enhanced leave, access to the NHS Pension Scheme, and opportunities for continuous professional development. Located in vibrant Brighton, you'll find a community that values innovation and inclusivity, making it an ideal place for GPs who are passionate about delivering high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like IC24.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like IC24. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Desk Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to IC24.
How to prepare for a job interview at IC24
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in IC24's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services IC24 offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
