At a Glance
- Tasks: Support the QISG team by coordinating meetings and maintaining accurate records.
- Company: Join IC24, a leading not-for-profit social enterprise in healthcare.
- Benefits: Enjoy a competitive salary, NHS pension scheme, and enhanced family leave.
- Other info: Hybrid working model with opportunities for professional development and inclusivity.
- Why this job: Make a real impact on patient safety and service quality in a dynamic environment.
- Qualifications: Experience in administration or healthcare support, with strong organisational skills.
Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and we’re looking for a coordinator to help keep everything running smoothly.
As a Quality, Information, Safety and Governance Coordinator, you’ll provide essential administrative and coordination support across the QISG team. You’ll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance. You’ll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.
What you’ll focus on:
- Coordinating QISG meetings, agendas, actions and documentation
- Maintaining accurate records including risk registers, complaints logs and governance trackers
- Supporting incident, complaints and information request processes (including DSARs and RFIs)
- Producing reports and extracting data from governance systems (e.g. Ulysses)
- Supporting audits, inspections and quality assurance activity
- Maintaining shared mailboxes and ensuring timely routing of queries
- Supporting the development and dissemination of learning from incidents and complaints
- Assisting with DSPT and information governance compliance activity
- Ensuring governance documents and archives are accurate, organised and accessible
About you:
You’re organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing priorities, handle sensitive information appropriately, and support multiple stakeholders with professionalism and accuracy. This role would suit someone who:
- Has experience in an administrative, governance, quality or healthcare support role
- Is confident using systems to manage data, reports and documentation
- Understands the importance of confidentiality, information governance and data protection
- Has strong organisational skills and can manage multiple deadlines
- Communicates clearly and works well with a range of stakeholders
- Is comfortable producing accurate notes, reports and maintaining records
- Has excellent technical skills and experience using Microsoft Office (Outlook, Word, Excel, Teams)
Location: Ashford, Kent. Hybrid working with a minimum of 2 days per week in the office.
What’s in it for you:
- Annual Salary of £26,000
- Opportunity to join the NHS Pension Scheme
- Additional annual leave above statutory minimum based on service
- Enhanced family leave (maternity, paternity and adoption leave and pay)
- Inclusive wellbeing benefits
- Employee Assistance Programme including free 24/7 independent counselling and occupational health services
- Professional development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Quality, Information, Safety and Governance (QISG) Co-ordinator employer: IC24
At IC24, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional development. As a Quality, Information, Safety and Governance Coordinator in Ashford, Kent, you will benefit from a competitive salary, generous leave policies, and access to the NHS Pension Scheme, all while contributing to meaningful healthcare services that impact millions. Our commitment to safeguarding and equal opportunities ensures that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Quality, Information, Safety and Governance (QISG) Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in quality and governance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of governance processes and patient safety. We recommend practising common interview questions related to these topics so you can showcase your expertise confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that QISG Coordinator role! We love seeing applications directly from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Quality, Information, Safety and Governance (QISG) Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative and governance roles. We want to see how your skills align with the QISG team's needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've managed multiple tasks or projects in the past. We love seeing candidates who can juggle priorities while maintaining accuracy and attention to detail.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. This will not only make it easier for us to read but also reflect your communication skills, which are super important for this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right place and allows us to process it efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at IC24
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Quality, Information, Safety and Governance Coordinator. Familiarise yourself with terms like risk registers, incident processes, and governance documentation. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Communicate Clearly
Effective communication is crucial in this position. Practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas smoothly during the actual interview.
✨Demonstrate Your Tech Savvy
As the role involves using systems for data management, brush up on your technical skills, especially with Microsoft Office tools. Be prepared to discuss how you've used these tools in previous roles to produce reports or manage information effectively.
