At a Glance
- Tasks: Lead operational activities and support teams in a fast-paced healthcare environment.
- Company: Join IC24, a leading not-for-profit social enterprise in primary care services.
- Benefits: Competitive pay, NHS pension, generous leave, and wellbeing support.
- Other info: Inclusive workplace committed to diversity and professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in NHS or healthcare, strong decision-making, and communication skills.
We are pleased to announce Operations Officer opportunities within our Integrated Urgent Care Division, supporting NHS 111, Clinical Assessment Services (CAS) and face-to-face services. This is an excellent opportunity for experienced operational professionals who enjoy leading from the front, supporting colleagues and helping services perform at their best within a fast-paced healthcare environment. At IC24, our services rely on strong operational leadership to ensure patients receive safe, effective, and responsive care. As an Operations Officer, you'll play a key role in supporting service delivery, monitoring operational performance, and responding to the challenges that arise during a 24/7 operation.
What you'll focus on:
- Leading operational activity during your shift: You'll provide visible operational leadership across a range of service areas, helping teams respond effectively to demand, challenges and service pressures.
- Supporting colleagues and making decisions: You'll act as a key point of support for frontline operational teams, using sound judgement to resolve issues and make informed operational decisions.
- Monitoring performance and service levels: You'll oversee queue management and operational performance, ensuring service standards are maintained, and risks are identified and escalated appropriately.
- Managing operational pressures: You'll respond to emerging service challenges, workforce pressures, and incidents, working collaboratively with managers and colleagues to maintain service continuity.
- Supporting workforce and service coordination: You'll coordinate support for operational teams, Care Co-Ordinators and Navigators, helping ensure resources are deployed effectively.
- Working with stakeholders: You'll liaise with internal and external partners, including healthcare professionals, commissioning bodies and service providers, ensuring clear communication and effective collaboration.
- Supporting continuous improvement: You'll contribute to quality improvement initiatives and operational developments that enhance service delivery and patient outcomes.
- Maintaining safe and compliant services: You'll ensure adherence to organisational policies, procedures, and regulatory requirements while supporting safeguarding and patient safety processes.
The environment you'll work in: IC24's Integrated Urgent Care services operate around the clock, providing support to patients when they need it most. This role sits at the heart of service delivery and requires individuals who can remain calm under pressure, adapt quickly to changing circumstances, and provide effective leadership during operational challenges. You will work across multiple service functions and may be required to work flexibly across locations depending on operational needs.
What matters in this role:
- You're likely someone who has experience working within NHS, healthcare or urgent care services.
- Enjoys leading and supporting colleagues within a busy operational environment.
- Makes sound decisions and remains calm under pressure.
- Has excellent communication and relationship-building skills.
- Is organised, proactive and solutions-focused.
- Can analyse information quickly and act appropriately.
- Maintains a strong focus on quality, performance and patient outcomes.
Most importantly, you'll understand the impact that effective operational leadership has on patient care and service delivery.
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
What's in it for you?
- Competitive hourly rate of £17.10 plus enhancements for unsociable hours.
- Opportunity to join the NHS Pension Scheme.
- Enhanced Bank Holiday rates.
- 6.6 weeks annual leave (25 days + Bank Holidays).
- Enhanced family leave (maternity, paternity and adoption leave and pay).
- Inclusive wellbeing benefits.
- Employee Assistance Programme including free 24/7 independent counselling and occupational health services.
- Professional development opportunities.
- Free membership to our reward and discount platform.
- Access to Blue Light Card and other NHS Discount Schemes.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references to cover the most recent 3 year period.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
Operations Officer employer: IC24
At IC24, we pride ourselves on being an exceptional employer that prioritises the well-being and professional growth of our staff. Our supportive work culture fosters collaboration among a multidisciplinary team, allowing you to make a meaningful impact in the lives of diverse patients while enjoying benefits such as enhanced leave, access to the NHS Pension Scheme, and opportunities for continuous professional development. Located in vibrant Brighton, you'll find a community that values innovation and inclusivity, making it an ideal place for GPs who are passionate about delivering high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Officer
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like IC24.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at IC24.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like IC24, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at IC24.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at IC24.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to IC24. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at IC24. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at IC24
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research IC24’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
