At a Glance
- Tasks: Be the calming voice for patients in need, providing essential non-clinical advice.
- Company: Join IC24, a leading not-for-profit social enterprise dedicated to patient care.
- Benefits: Earn £12.75 per hour, with enhancements for night and weekend shifts plus great perks.
- Other info: Flexible night shifts with opportunities for career progression and accredited training.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Strong communication skills and a passion for helping others; experience is a plus but not required.
Night worker opportunity
Could You Save Lives With Your Voice? Join Us as an NHS 111 Health Advisor in Norwich.
Location: Norwich (NR7)
About the Role
We’re looking for compassionate, patient-focused individuals with a calm and professional approach to join IC24 as NHS 111 Health Advisors. When someone calls 111, you’ll be the first voice they hear. Using the NHS Pathways system, you’ll assess their needs and provide safe, non-clinical advice. The calls you take can range from simple prescription requests to helping someone in emotional distress. You’ll need to stay calm under pressure, think on your feet and record detailed notes on the system quickly and accurately.
We proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
If you’re a good listener, can stay composed in challenging situations and want to make a real difference, we’d love to hear from you.
What You’ll Get
- Fully paid accredited training
- Hourly rate of £12.75 plus enhancements, increasing after the probation period.
- Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Access to Blue Light Card and other NHS Discount Schemes
- Advanced maternity, paternity and adoption leave after 1 year’s service
- Opportunity to join the NHS Pension Scheme
- Additional annual leave based on length of service
- Free 24/7 independent counselling service
- Free membership to our reward and discount platform
What we’re looking for:
- Excellent communication and listening skills with a calm and empathetic approach
- Strong IT skills and confidence using multiple systems while speaking with patients
- Ability to work effectively in a fast-paced environment
- Comfortable working night shifts and supporting patients during out-of-hours periods
- Team player with a proactive and professional attitude
- Ability to manage sensitive information confidentially and accurately
- Previous customer service, call handling or healthcare experience is beneficial, but not essential
- A genuine passion for helping people and making a difference
Working Hours
All Health Advisors are required to work at least 50% of weekends. We are currently recruiting for overnight shifts only, with available shift patterns detailed within the advert. Please only apply if you are able to fully commit to one of the listed overnight shift patterns, although additional hours may be available during peak periods.
Training and Start Dates
We’re looking for candidates available to begin training in July. Please note that the training programme runs over 5 weeks and is full time (37.5 hours per week). Training follows an evening and weekend schedule. Day 1 of training is Wednesday 13:00-19:00 and then follows the below pattern:
- Saturday & Sunday: 9:00am – 5:00pm
- Monday, Tuesday & Wednesday: 6:00pm – 11:00pm
To find out more about training to become a Health Advisor please contact us.
Who are we?
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.
NHS 111 Health Advisor - Norwich employer: IC24
IC24 is an exceptional employer, offering NHS 111 Health Advisors in Norwich the chance to make a real difference in people's lives while enjoying a supportive and inclusive work culture. With fully paid accredited training, competitive pay enhancements for night shifts and weekends, and clear pathways for career progression, employees are empowered to grow within the organisation. The commitment to employee well-being is evident through benefits like access to counselling services and generous leave policies, making IC24 a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Health Advisor - Norwich
✨Tip Number 1
First things first, research the role and the company! Get to know IC24 and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being a Health Advisor.
✨Tip Number 2
Practice your communication skills! As a Health Advisor, you'll need to be calm and empathetic. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former Health Advisors on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at IC24. Good luck!
We think you need these skills to ace NHS 111 Health Advisor - Norwich
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your calm approach to challenges.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we’re looking for. Mention any relevant experience, especially in customer service or healthcare, and show us why you’d be a great fit for the NHS 111 Health Advisor role.
Show Off Your Communication Skills:Since communication is key in this role, use your application to demonstrate your excellent listening and speaking skills. You can do this by providing examples of how you've effectively communicated in past roles or situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at IC24
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Health Advisor entails. Familiarise yourself with the NHS Pathways system and think about how you would handle different types of calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Health Advisor, excellent communication is key. During the interview, practice active listening and respond thoughtfully to questions. You might even want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Stay Calm Under Pressure
The role requires a calm and composed approach, especially when dealing with distressed callers. Think of scenarios where you had to remain calm under pressure and be ready to share these experiences. This will highlight your ability to handle the demands of the job.
✨Express Your Passion for Helping Others
Make sure to convey your genuine passion for helping people during the interview. Share personal stories or experiences that illustrate your commitment to making a difference in others' lives. This will resonate well with the interviewers and align with the values of IC24.
