Care Coordinator in Herstmonceux

Great care isn't just about clinical treatment – it's about making sure people receive the right support, at the right time, from the right services. As a Care Co-ordinator at IC24, you'll play a key role in helping patients navigate their healthcare journey, working closely with GPs, clinicians and wider community services to ensure care is joined up, personalised and centred around what matters most to each individual.

We're looking for a compassionate, organised and proactive Care Co-ordinator to join our Primary Care team at Herstmonceux Integrative Health Centre. This is a rewarding opportunity to support patients with long-term conditions, complex needs and changing health circumstances, helping them access the services, information and support they need to live well and remain independent.

At IC24, primary care is not delivered in isolation - it's connected. You'll work within an integrated healthcare system designed to improve access, reduce pressure on secondary care services and ensure patients receive the right care, in the right place, at the right time.

What you'll focus on

• Coordinating personalised patient care: You'll manage a caseload of patients, working closely with them, their families and carers to develop personalised care and support plans that reflect their individual needs, preferences and goals.
• Supporting patients to navigate health and care services: You'll act as a central point of contact, helping patients access the most appropriate services, appointments and community support while ensuring they receive a seamless, joined-up experience across health and social care.
• Empowering people to manage their own health: You'll provide information, guidance and practical support that enables patients to better understand their conditions, access self-management programmes and make informed decisions about their care.
• Working collaboratively across multidisciplinary teams: You'll work alongside GPs, nurses, social prescribing link workers, health and wellbeing coaches and wider healthcare professionals to ensure patients receive coordinated, person-centred care.
• Supporting multidisciplinary working and service delivery: You'll help coordinate multidisciplinary team meetings, support palliative care and safeguarding processes, contribute to Quality and Outcomes Framework (QOF) activities and assist with practice initiatives that improve patient outcomes.
• Building strong relationships with patients and carers: You'll provide compassionate, responsive support, ensuring patients and those who care for them feel informed, listened to and supported throughout their healthcare journey.
• Contributing to continuous improvement: You'll support the ongoing development of primary care services by identifying opportunities to improve patient pathways, strengthen collaboration and enhance the overall patient experience.

What matters in this role

We're looking for someone who enjoys helping people and making a difference every day. You're likely someone who:

• Has experience working in health, social care or another patient-facing support role
• Demonstrates excellent communication and interpersonal skills
• Is highly organised and able to manage a varied workload while prioritising effectively
• Has experience working collaboratively within multidisciplinary teams
• Is confident using Microsoft Office and learning other software.
• Can build positive relationships with patients, carers and healthcare professionals
• Is compassionate, proactive and committed to delivering outstanding patient-centred care
• Is committed to continuous learning, teamwork and service improvement

Most importantly, you're passionate about improving people's experiences of healthcare and helping patients access the support they need to live healthier, more independent lives.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care and secondary care support services.

Location: Herstmonceux Integrative Health Centre, BN27 4JX

Part-time hours available

What's in it for you?

• Hourly rate of £13.27
• Opportunity to join the NHS Pension Scheme
• Additional annual leave above statutory minimum based on service
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and three years of references.

We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.