Facilities Assistant

Fixed Term Opportunity for 6 months

Location: Kingston House

Hours: 37.5 hours per week

Department: Estates & Facilities

Join IC24 and help create a welcoming, safe and efficient workplace. We are looking for a proactive and organised Facilities Assistant to join our Estates & Facilities team. This is an exciting opportunity for someone who enjoys a varied role combining reception, administration and facilities support responsibilities.

About the role:

As the first point of contact for colleagues, visitors and contractors, you will play a vital role in ensuring the smooth day-to-day operation. You will provide professional front-of-house support while assisting with facilities administration, site coordination and workplace services.

Key responsibilities include:

• Direct support to the Facilities Manager
• Support the Head of Estates and Facilities with the mobilisation and operational setup of services on a new start up project.
• Update maintenance or CAFM systems with completed tasks (Top Desk Reporting Portal).
• Support tasks such as raising purchase orders and managing suppliers.
• Maintain accurate records, logs, and compliance documentation.
• Monitor and report progress against mobilisation objectives, escalating risks or delays to the Head of Estates and Facilities as required.
• Help ensure a consistent Estates and Facilities service model is embedded across the new site, and existing organisational locations.

We're looking for an individual who is organised, professional and able to manage a busy and varied workload.

You will have:

• Previous administration experience
• Excellent communication and customer service skills
• Experience using IT systems, spreadsheets and reporting tools
• Strong organisational skills and attention to detail
• The ability to work independently and as part of a team
• A proactive approach and the ability to prioritise competing tasks

Desirable:

• Experience in a reception or facilities support role.
• Administration experience within healthcare, estates or facilities environments.
• MS Office qualifications, NVQ Level 2 Administration (or equivalent).
• Full driving licence.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

What’s in it for you:

• Salary of £(phone number removed) per annum
• Opportunity to join the NHS Pension Scheme
• Enhanced Bank Holiday rates
• Additional annual leave above statutory minimum
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

We celebrate brave ideas and brave people.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.