At a Glance
- Tasks: Drive clinicians to home visits and support patients in a dynamic healthcare environment.
- Company: Join IC24, a leading not-for-profit social enterprise focused on patient care.
- Benefits: Earn £12.71 per hour, enjoy enhanced leave, and access NHS discounts.
- Other info: Flexible hours with opportunities for learning and development.
- Why this job: Make a real difference in urgent care while developing your skills.
- Qualifications: Full UK driving licence and strong communication skills required.
Must hold a full, clean, manual UK driving licence.
The Role
Express innovative ideas, take initiative and make a difference. Others talk about being brave, at IC24, we’re made that way. As a Driver Receptionist, you’ll play an important role in helping our Out of Hours services run safely, smoothly and efficiently. Supporting Duty Doctors across home visits and Primary Care Centres, you’ll help ensure patients receive urgent care when they need it most. This is a varied role combining driving, reception and operational support responsibilities. You’ll transport clinicians safely to domiciliary visits, support patients accessing our services, maintain accurate records and work closely with Call Centre teams to help coordinate workloads and patient flow. No two shifts are the same. One moment you may be welcoming a patient into a Primary Care Centre, the next supporting a clinician during a home visit out in the community. Throughout it all, you’ll bring professionalism, compassion and calmness to situations where reassurance matters.
What you’ll be doing
- Safely driving IC24 vehicles to transport Duty Doctors to home visits
- Supporting clinicians during domiciliary visits where required
- Welcoming patients and assisting with appointments and enquiries
- Maintaining accurate patient records and updating operational systems
- Communicating with Call Centres and operational teams to support efficient service delivery
- Carrying out vehicle and equipment checks to maintain safety and readiness
- Supporting the smooth running of Primary Care Centres and Out of Hours services
About you
You’re calm under pressure, reliable and confident communicating with patients, clinicians and colleagues. You understand the importance of professionalism, confidentiality and patient care in a fast-paced healthcare environment.
This role would suit someone who:
- Has excellent driving skills and holds a full manual UK driving licence, and is comfortable driving both manual and automatic vehicles.
- Communicates confidently and compassionately with a wide range of people
- Is comfortable using IT systems and recording information accurately
- Can work independently while supporting a wider operational team
- Is flexible, proactive and able to adapt to changing service demands
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Location
Kings Lynn
Flexibility to work across other IC24 bases within reasonable travelling distance where required.
Hours Available: 9.6 hours per week
Shifts may include evenings, weekends and bank holidays in line with service requirements.
What’s in it for you:
- £12.71 per hour plus enhancements for Out of Hours
- Enhanced rates for bank holidays where applicable
- Opportunity to join the NHS Pension Scheme
- Additional annual leave above statutory minimum based on service
- Free 24/7 independent counselling support
- Learning and Development Opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references. IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.
Closing date: 10/06/2026
We reserve the right to close this vacancy early should sufficient applications be received. We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed)
Driver Receptionist employer: IC24
At Integrated Care 24 (IC24), we pride ourselves on being a leading not-for-profit social enterprise that values innovation and compassion in healthcare. Our supportive work culture fosters professional growth, offering extensive learning and development opportunities, alongside competitive benefits such as enhanced pay rates, NHS pension scheme access, and a commitment to employee well-being through free counselling support. Located in Kings Lynn, our team plays a vital role in delivering urgent care services, ensuring that every day brings new challenges and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Driver Receptionist
✨Tip Number 1
Get to know the company! Research IC24 and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your driving skills! Since this role involves transporting clinicians, make sure you're comfortable behind the wheel. You might even want to do a mock drive to get into the right mindset before your interview.
✨Tip Number 3
Brush up on your communication skills. As a Driver Receptionist, you'll be interacting with patients and clinicians regularly. Practise how to convey information clearly and compassionately, as this will be key in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining the IC24 family.
We think you need these skills to ace Driver Receptionist
Some tips for your application 🫡
Show Your Driving Skills:Since this role requires a full, clean UK driving licence, make sure to highlight your driving experience in your application. We want to see that you're confident behind the wheel and can handle both manual and automatic vehicles.
Communicate with Compassion:As a Driver Receptionist, you'll be interacting with patients and clinicians regularly. Use your application to showcase your communication skills and any experience you have in providing compassionate care. We love candidates who can connect with people!
Be Professional and Reliable:This role demands professionalism and reliability, especially in a fast-paced healthcare environment. In your application, share examples of how you've maintained professionalism under pressure and how you ensure patient confidentiality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at IC24
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Driver Receptionist. Familiarise yourself with the importance of supporting Duty Doctors and how to maintain patient records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Driving Skills
Since a full, clean UK driving licence is essential, be prepared to discuss your driving experience. Share any relevant examples where your driving skills made a difference, especially in high-pressure situations. This will show that you’re not just a good driver, but also someone who can handle the demands of the job.
✨Communicate with Compassion
As a Driver Receptionist, you'll interact with patients and clinicians regularly. Practice conveying empathy and professionalism in your responses during the interview. Use examples from past experiences where you’ve successfully communicated with diverse groups, highlighting your ability to remain calm and reassuring.
✨Be Ready for Flexibility
This role requires adaptability, so be prepared to discuss how you've handled changing situations in previous jobs. Share specific instances where you had to adjust your plans or approach to meet service demands, showcasing your proactive attitude and reliability.
