Data Protection Manager

Behind every safe healthcare service is information that is protected, managed and used responsibly. At IC24, the way we handle information directly impacts patient trust, regulatory compliance and the quality of care we provide. Every data request processed, every information-sharing decision made and every cyber security measure implemented plays a part in keeping our patients, colleagues and organisation safe.

We're looking for a Data Protection Manager who understands that information governance is more than compliance - it's about protecting people. This role sits at the centre of how IC24 manages data protection, information governance and information security. You'll work closely with senior leaders, operational teams, clinical colleagues and external partners to ensure we meet our legal, regulatory and organisational responsibilities.

You'll lead the operational delivery of data protection and information governance across the organisation, acting as the primary internal lead while working alongside our appointed external Data Protection Officer (DPO). You'll provide expert advice, manage compliance activity and help shape how we respond to an increasingly complex information and cyber security landscape. This is not just about policies and processes. It's about ensuring information is handled safely, securely and in a way that supports high-quality patient care.

What you'll focus on

• Leading data protection and governance: You'll oversee information governance and data protection activity across IC24, ensuring compliance with UK GDPR, DSPT and wider regulatory requirements.
• Managing requests and risk: You'll lead on SARs, FOIs, DPIAs and information sharing arrangements, ensuring requests are handled efficiently and risks are identified early.
• Strengthening information security: Working closely with IT and security teams, you'll support cyber security initiatives, incident response and organisational awareness.
• Providing expert advice: You'll act as a trusted advisor to colleagues and senior leaders, helping them navigate complex data protection and information governance matters.
• Driving improvement: Using audits, reviews and compliance monitoring, you'll identify opportunities to strengthen governance, reduce risk and improve organisational practice.

What matters in this role

You're likely someone who:

• Has significant experience in Data Protection, Information Governance, Freedom of Information or Cyber Security.
• Holds a recognised Data Protection or Information Governance qualification (or is actively working towards one) and keeps up to date with evolving legislation, guidance and best practice.
• Possesses strong knowledge of UK GDPR, data protection legislation and information governance frameworks.
• Has experience working within the NHS, healthcare or another highly regulated environment.
• Can interpret complex legislation and provide practical, outcome-focused advice to colleagues and senior stakeholders.
• Has strong analytical and problem-solving skills, with the ability to assess risk and make sound recommendations.
• Builds strong working relationships and takes a proactive approach to continuous improvement.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location: Ashford – Kent. Hybrid working with flexibility based on service need.

What's in it for you?

• Annual Salary of £40,000
• Opportunity to join the NHS Pension Scheme
• Additional annual leave above statutory minimum based on service
• Enhanced family leave (maternity, paternity and adoption leave and pay)
• Inclusive wellbeing benefits
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services
• Professional development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. IC24 is committed to safer recruitment practices, safeguarding children and vulnerable adults, and ensuring all recruitment activity aligns with relevant legislation and guidance.

We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.