At a Glance
- Tasks: Build strong customer relationships and drive growth through innovative solutions.
- Company: Join CLEO Systems, a leading not-for-profit improving healthcare access across the UK.
- Benefits: Up to £50,000 salary, flexible working, health benefits, and learning opportunities.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while developing your career in a dynamic environment.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
Remote: (UK-based) - Occasional travel to Ashford, Kent
Full-time: Permanent
37.5 hours per week
Salary: Up to £50,000 per annum
About us
CLEO Systems is a wholly owned subsidiary of IC24, a leading not-for-profit social enterprise delivering innovative, patient-focused primary care services across the UK. Our mission Clinical Excellence Online (CLEO) is centred on using technology to improve access to healthcare, reduce pressure on services, and put patients first. Supporting over 6 million patients, we work closely with the NHS to deliver impactful solutions across urgent care, primary care, community services, and more.
We’re now looking for a Customer Success Manager to join us at a pivotal time of growth.
The Role
This is a dynamic and rewarding role combining customer success, account management, and commercial growth. You’ll take ownership of key customer relationships, ensuring they achieve maximum value from our solutions while identifying opportunities to expand and strengthen partnerships always keeping patient outcomes at the centre of your work.
Key Responsibilities
- Build and maintain strong, long-term relationships with customers and partners
- Identify and drive upsell and cross-sell opportunities to support customer growth
- Use HubSpot CRM to manage pipeline, track engagement, and maintain accurate data
- Lead customer meetings, account reviews, and presentations
- Collaborate with Sales, Marketing, and Product teams to deliver tailored solutions
- Develop proposals, business cases, and commercial opportunities
- Gather and analyse customer feedback and market intelligence
- Monitor customer satisfaction and act on insights to improve outcomes
About You
We’re looking for someone who combines strong relationship-building skills with commercial awareness and a proactive mindset. You’ll ideally bring:
- Experience in customer success, account management, or software sales
- Experience within healthcare or a regulated environment (highly desirable)
- Minimum 5 years’ experience in a similar or relevant role
- Strong stakeholder management and communication skills
- A proactive, entrepreneurial approach to identifying opportunities
- Experience using a CRM system (HubSpot preferred)
- Confidence presenting to customers and influencing decision-making
What’s in it for You?
- Salary up to £50,000 per annum
- Flexible hybrid working
- NEST pension scheme
- Benenden Health membership (GP & specialist access)
- 24/7 confidential counselling support
- Employee rewards and discount platform
- Learning and development opportunities
- 1 paid volunteering day each year
Additional Information
This role is subject to:
- Right to work in the UK
- Basic DBS check
- Two satisfactory references
For more information on the role please see the job description attached.
Closing date: Friday 19th June 2026
Interview date: To be confirmed
At CLEO Systems, we believe in brave ideas and brave people. We’re committed to building an inclusive workplace and encourage applications from under-represented groups. If you require any adjustments or accessible recruitment materials, we’re here to help.
Customer Success Manager employer: IC24
CLEO Systems is an exceptional employer, offering a dynamic work environment that prioritises patient outcomes and innovative solutions in healthcare. With flexible hybrid working arrangements, comprehensive health benefits, and a strong commitment to employee development, we empower our team members to thrive both personally and professionally. Join us in making a meaningful impact on the lives of over 6 million patients while enjoying a supportive culture that values inclusivity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and tech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research CLEO Systems and understand their mission and values. Think about how your experience aligns with their goals, especially in customer success and healthcare. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, account management, or software sales, and don’t forget to mention any relevant healthcare experience!
Showcase Your Skills:We want to see your strong relationship-building skills and commercial awareness shine through. Use specific examples from your past roles to demonstrate how you've successfully managed customer relationships and driven growth.
Be Proactive:In your application, show us your proactive mindset! Talk about times when you identified opportunities for upselling or cross-selling, and how you took the initiative to improve customer satisfaction.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CLEO Systems.
How to prepare for a job interview at IC24
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success and account management. Understand how to build strong relationships and drive value for customers, as this role is all about ensuring clients get the most from the solutions offered.
✨Familiarise Yourself with HubSpot
Since experience with HubSpot CRM is preferred, take some time to explore its features. Be ready to discuss how you’ve used CRM systems in the past to manage customer relationships and track engagement effectively.
✨Prepare for Scenario Questions
Expect questions that ask you to demonstrate your problem-solving skills and proactive mindset. Think of specific examples where you've identified upsell opportunities or improved customer satisfaction, and be ready to share these stories.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to present ideas clearly and influence decision-making. Practice articulating your thoughts on how you would approach customer meetings and account reviews, highlighting your ability to engage stakeholders effectively.
