Clinical Advisor

Are you a registered Nurse or Paramedic with at least two years’ recent experience in primary care or Emergency Department settings? If so, we would love to hear from you.

As an NHS 111 Clinical Advisor with IC24, you will play a key role within the urgent care system, supporting patients when they need timely, safe and compassionate clinical advice. The role involves managing a wide range of presentations, from physical illness and injury to acute mental health concerns, safeguarding issues and emotional distress, where your assessment and decision-making will directly influence patient outcomes.

Following six months in post, hybrid working may be considered subject to individual performance and service requirements.

In this role, you will apply your clinical knowledge and communication skills to undertake complex phone-based triage, provide appropriate self-care advice or onward referral, and support call handlers during high-pressure situations to ensure patients receive the right care, first time.

As a Clinical Advisor, you will:

• Undertake detailed clinical triage and risk assessment using approved systems
• Provide clear, calm and evidence-based advice to patients and carers
• Support call handlers during escalations and critical incidents
• Make timely clinical decisions in the interests of patient safety
• Contribute to the effective flow of patients through urgent care services

This is a role for clinicians who demonstrate sound judgement, professionalism and a strong commitment to high-quality patient care.

This role values collaboration, encourages an inclusive and supportive environment, and promotes building respectful relationships with colleagues and patients from diverse backgrounds, including those with different communication styles and ways of thinking.

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location: Ashford, Kent

Hours Available: Minimum 12 hours per week, up to 37.5 hours per week.

Full-Time Roles:

• Standard shifts include a mix of early and late shifts.
• Early shifts start at 7am or 8am.
• Late shifts finish at 9pm or 10pm.
• Full-time colleagues can opt to work only late shifts (9pm or 10pm finishes).
• Full-time night shifts are available, typically 10pm to 6am (must finish no earlier than 6am).
• Weekend work is required at least every other weekend, with the option to work every weekend if desired.

Part-Time Roles:

• Part-time shifts are focused mainly on evening hours, with flexibility for early and late shifts.
• Late shifts: 4pm-10pm (start at 4pm, 5pm, or 6pm; finish at 8pm, 9pm, or 10pm).
• Weekend only shifts are also available.

We offer 8 hour and 10-hour shifts, as well as some short shifts if needed. Additional hours may be available in times of peak demand.

What’s in it for you:

• Pay framework starts from £19.12 through training, up to £24.86 on Saturdays and £30.59 on Sundays + bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

You must be able to commit to 8 weeks of full-time training if you are not pathways trained. If Pathways trained already, 3 months’ worth of satisfactory audits will need to be provided. Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

We celebrate brave ideas and brave people. We are committed to providing equal opportunities for all people. We particularly encourage applications from ethnic minorities, applicants with a disability, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong.

We are happy to discuss any reasonable workplace adjustments needed to ensure you can perform at your best during the application or interview process or if you would like an accessible version of any recruitment documents, please contact the recruitment team.