Care Coordinator

Package Description: Care Co-ordinator

The Role

Great care isn't just about clinical treatment – it's about making sure people receive the right support, at the right time, from the right services.

As a Care Co-ordinator at IC24, you'll play a key role in helping patients navigate their healthcare journey, working closely with GPs, clinicians and wider community services to ensure care is joined up, personalised and centred around what matters most to each individual.

What You'll Focus On

• Coordinating personalised patient care by managing a caseload of patients and developing care and support plans that reflect individual needs, preferences and goals.
• Supporting patients to navigate health and care services as a central point of contact, helping them access appropriate services, appointments and community support.
• Empowering people to manage their own health by providing information, guidance and practical support that enables patients to understand their conditions and access self‑management programmes.
• Working collaboratively across multidisciplinary teams, including GPs, nurses, social prescribing link workers, health and wellbeing coaches and other healthcare professionals.
• Supporting multidisciplinary working and service delivery by helping coordinate team meetings, supporting palliative care and safeguarding processes, contributing to QOF activities and assisting practice initiatives that improve outcomes.
• Building strong relationships with patients and carers through compassionate, responsive support.
• Contributing to continuous improvement of primary care services by identifying opportunities to improve patient pathways, strengthen collaboration and enhance the overall experience.

What Matters in This Role

• Experience working in health, social care or another patient‑facing support role.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage a varied workload and prioritise effectively.
• Experience working collaboratively within multidisciplinary teams.
• Confidence in using Microsoft Office and learning other software.
• Ability to build positive relationships with patients, carers and healthcare professionals.
• Compassionate, proactive and committed to delivering outstanding patient‑centred care.
• Commitment to continuous learning, teamwork and service improvement.

Location

Herstmonceux Integrative Health Centre, BN274JX

Part‑time hours available.

What's in it for you

• Hourly rate of £13.27.
• Opportunity to join the NHS Pension Scheme.
• Additional annual leave above statutory minimum based on service.
• Enhanced family leave (maternity, paternity and adoption leave and pay).
• Employee Assistance Programme including free 24/7 independent counselling and occupational health services.
• Learning and development opportunities.
• Free membership to our reward and discount platform.
• Access to Blue Light Card and other NHS Discount Schemes.

Application Requirements

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and three years of references.

Equal Employment Opportunity

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under‑represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

Accessibility

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

Safeguarding

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.