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- Tasks: Lead real-time operations for urgent care services and ensure top-notch patient experience.
- Company: Dynamic healthcare organisation focused on quality and efficiency.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while leading a passionate team.
- Qualifications: Experience in healthcare operations and strong leadership skills required.
- Other info: Join a supportive environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Care Coordination Manager – Unscheduled Care Co‑ordination Hub (UCCH)
About the Role
We’re looking for an experienced, confident and resilient Care Coordination Manager to lead the delivery of Unscheduled Care Co‑ordination Hub (UCCH) services across Mid and South Essex and Norfolk & Waveney. This is a pivotal operational leadership role within our Operations team, with responsibility for real‑time service delivery, performance management and escalation across live UCCH services.
You’ll be the first point of contact for service delivery issues on shift, leading operational decision‑making and escalating through on‑call structures where required. Reporting to the CAS and UCCH Operations Manager, you’ll lead UCCH Care Coordinators and work closely with Team Managers and system partners to ensure services consistently meet contractual, quality and performance standards. You’ll play a key role in maintaining service stability, responding to fluctuating demand and driving continuous improvement in patient experience, quality and efficiency.
What You’ll Be Doing
- Lead real‑time operational delivery of UCCH services across multiple contracts
- Act as the first point of contact for service delivery issues and on‑shift escalation
- Monitor and interpret performance data to proactively manage demand and service pressures
- Ensure compliance with National Quality Requirements, KPIs and contractual standards
- Liaise with internal support teams including Workforce, IT Service Desk and clinical leadership
- Act as a central point of communication for colleagues and external stakeholders during live service delivery
- Support coaching, mentoring and development of UCCH Coordinators
- Contribute to continuous quality improvement and learning from incidents and performance trends
About You
You’re a credible operational leader who thrives in a live service environment. You’re confident making decisions under pressure, leading teams through complexity and using data to drive action and improvement. We’re looking for someone who is:
- Experienced managing live service delivery within healthcare, urgent care or a similar operational environment
- Confident leading teams on shift and coordinating multi‑disciplinary services
- Highly skilled in interpreting performance data and taking real‑time corrective action
- Calm, resilient and decisive, with strong problem‑solving skills
- An effective communicator who can engage, motivate and influence colleagues at all levels
- Experienced in business continuity, contingency planning and escalation processes
- Passionate about patient safety, quality and service excellence
- Able to work unsociable hours on a 7‑day rota (08:00‑20:00), including weekends
Real-Time Urgent Care Operations Lead in Chelmsford employer: IC24 LTD
Contact Detail:
IC24 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Urgent Care Operations Lead in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved in urgent care. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to operational leadership in healthcare. Think about your past experiences and how they relate to real-time service delivery. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used performance data to drive improvements in previous roles. Bring examples of how you’ve managed service pressures and made decisions under pressure – this will really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you on board!
We think you need these skills to ace Real-Time Urgent Care Operations Lead in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Care Coordination Manager. Highlight your experience in live service delivery and any relevant operational leadership roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient safety and quality service. Share specific examples of how you've led teams through challenges, as this will resonate with us.
Showcase Your Data Skills: Since interpreting performance data is key for this role, make sure to mention any experience you have with data analysis. We love seeing candidates who can use data to drive improvements, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IC24 LTD
✨Know Your Stuff
Make sure you’re well-versed in the specifics of real-time service delivery and performance management. Brush up on the key responsibilities outlined in the job description, especially around compliance with National Quality Requirements and KPIs. This will show that you’re not just interested in the role but also understand what it entails.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led teams under pressure. Think about times when you had to make quick decisions or manage service delivery issues. Highlighting these moments will demonstrate your capability as a confident operational leader.
✨Data is Your Best Friend
Since the role involves interpreting performance data, be ready to discuss how you’ve used data to drive improvements in previous roles. Bring specific examples of how you’ve managed demand and service pressures using data insights. This will illustrate your analytical skills and proactive approach.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. You’ll need to engage with various stakeholders, so think about how you can convey complex information simply. Consider doing mock interviews with friends or family to refine your communication style and ensure you come across as approachable and knowledgeable.