At a Glance
- Tasks: Support patients and clinicians by managing reception duties and providing safe transport.
- Company: Join IC24, a leading not-for-profit social enterprise in urgent care.
- Benefits: Competitive pay, enhanced rates for unsociable hours, and NHS pension scheme.
- Other info: No healthcare experience needed; your attitude is what matters most!
- Why this job: Make a real difference in patient care while enjoying flexible shifts.
- Qualifications: Calm under pressure, compassionate, and able to drive both automatic and manual vehicles.
Behind every urgent care shift is someone making sure patients are supported, clinicians can reach them safely, and services keep moving.
At IC24, our Driver Receptionists are a vital part of how out-of-hours care is delivered.
They are often the first-person patients see, the person keeping clinics running smoothly, and the person supporting clinicians to reach patients who need urgent care at home.
We're looking for people who are calm under pressure, compassionate with patients, and confident working in a fast-paced environment where no two shifts are the same.
This role combines reception and driving responsibilities across our Out of Hours services.
One moment, you could be welcoming a patient into the service and helping them feel reassured during a stressful situation.
The next, you could be safely transporting a clinician to a home visit so care can be delivered where it's needed most.
It's a practical, people-focused role with real variety and real impact.
- What you'll focus on
- Supporting patients at the front desk.
You'll welcome patients professionally and compassionately, maintaining confidentiality and helping people feel supported during what can often be an anxious time.
- Keeping services running smoothly.
You'll manage appointment bookings, comfort calls and patient queries, while maintaining accurate records and ensuring effective communication between operational bases and contact centres.
- Providing safe transport for clinicians.
You'll carry out vehicle and equipment checks before safely transporting clinicians to home visits across the region.
In some situations, you may accompany clinicians into patient homes.
- Working confidently with systems and processes. You'll use IT systems to manage patient information accurately and support the smooth coordination of urgent care services.
- Responding to changing demands. Out-of-hours services can be unpredictable, so you'll need to adapt quickly, stay organised, and work calmly under pressure.
- The environment you'll work in.
IC24's Out of Hours services operate evenings, overnights, weekends and bank holidays - the times when patients often need urgent support most.
This is a bank role offering flexible shifts across a range of operational bases, including Thurrock, Southend, Basildon and Broomfield (Chelmsford).
Flexibility to support other locations when required is essential.
You'll be part of a supportive team environment where every role contributes directly to patient care and service delivery.
You don't need previous healthcare experience to succeed here - but your attitude and approach matter.
You're likely someone who
- Communicates confidently and compassionately with patients and colleagues
- Is calm, reliable and organised under pressure
- Enjoys variety and working in a fast-paced environment
- Is comfortable using IT systems and keeping accurate records
- Understands the importance of confidentiality and patient care
- Works well as part of a team and takes initiative when needed
Most importantly, you recognise that even small actions can make a big difference to someone accessing urgent care.
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.
IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.
IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.
Express new ideas, take initiative and save lives.
Others talk about being brave, at IC24, we're made that way.
From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients - very role at IC24 is made to be brave.
Flexibility to cover our other bases where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available Bank - Flexible Shifts
You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both. A full, clean, manual UK driving licence is essential.
What's in it for you
- Hourly rate from £12.71 plus enhancements for unsociable hours
- Enhanced rates up to 60% on top for bank holidays
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and Development Opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.
Bank Driver Receptionist employer: Ic24 Ltd
At IC24, we pride ourselves on being an exceptional employer, offering Bank Advanced Clinical Practitioners the chance to work in a dynamic and supportive environment at our Herstmonceux location. With flexible working hours, competitive pay, and a strong commitment to professional development, our team members can thrive while making a meaningful impact on patient care within an integrated healthcare system. We foster a culture of inclusivity and collaboration, ensuring that every employee feels valued and empowered to contribute to service improvement and community health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Driver Receptionist
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Ic24 Ltd before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Ic24 Ltd. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Ic24 Ltd you’re ready to step in and make an immediate impact!
We think you need these skills to ace Bank Driver Receptionist
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Bank Driver Receptionist at Ic24 Ltd, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Ic24 Ltd.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Ic24 Ltd. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Ic24 Ltd
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Ic24 Ltd.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
