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- Tasks: Lead a team providing top-notch customer and internal support across the globe.
- Company: Join a global leader in motion capture systems with a dynamic work culture.
- Benefits: Enjoy a competitive salary, 10% pension, 25 days leave, and health cover.
- Why this job: Make a real impact by ensuring quality support and compliance in an innovative industry.
- Qualifications: Management experience in technical support and strong communication skills required.
- Other info: Exciting opportunities for career growth and international travel.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity to join our client, a global leader in motion capture systems, as a Support Delivery Manager. In this role, you'll lead a team responsible for customer and internal support across various regions. Reporting to the Head of Global Sales, your responsibilities include line management, customer support, system installation, training, budgeting, recruitment, reporting, and ensuring quality and regulatory compliance.
As the Delivery Support Manager, you will be offered an attractive base salary, a 10% company pension, 25 days annual leave, life & medical cover, and health insurance.
Requirements:
- Management experience in technical support and customer service.
- Experience working within hardware or software engineering.
- Experience in scheduling teams for international travel.
- Proficiency in Quality Management Systems and SLA/KPI development.
- Strong communication skills.
If you are interested in discussing this position further or similar roles, don't hesitate to get in touch with Emily Jones.
Support Delivery Manager in Oxford employer: IC Resources
Contact Detail:
IC Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Delivery Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to support delivery management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in technical support and customer service. This can be a great way to demonstrate your expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Delivery Manager in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Delivery Manager role. Highlight your management experience in technical support and customer service, as well as any relevant skills in hardware or software engineering.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with scheduling teams for international travel and your proficiency in Quality Management Systems.
Show Off Your Communication Skills: Strong communication skills are key for this position. In your application, give examples of how you've effectively communicated with teams or customers in the past. This will help us see your potential impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at IC Resources
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to motion capture systems. Understand the basics of hardware and software engineering, as well as Quality Management Systems. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Management Skills
Prepare examples from your past experiences where you've successfully managed teams in a technical support environment. Highlight your ability to schedule international travel and how you’ve ensured quality and compliance in previous roles. This will demonstrate your capability to lead effectively.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
