Customer Service Coordinator in Sheffield

About the Company

We are 200 years of history and over 2,300 employees strong. We are a business loaded with opportunity and career progression. We are innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

Position Overview

To support our progress, we are currently recruiting for two Customer Service Coordinators to join our team at our Anstone site in Sheffield, S26 6NQ.

Specific Responsibilities

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking addresses, pricing, discount, product and haulage availability.
• Entering quotations, sales orders, sample requests and schedules.
• Investigating credit requests and additional invoices.
• Preparing credit notes.
• Ensuring that regular and accurate updates are made on company CRM package.
• Liaising with transport.
• Order book and schedule clearance.
• Checking acknowledgements.
• Soft sales: working with external team and customers to promote stocks and increase sales.

Essential Qualifications & Experience

• Good interpersonal and communication skills – verbal and written.
• Evidence of working as part of an effective team.
• Participation in training events, which may necessitate travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic, able to work under pressure and use own initiative.
• Working knowledge of Microsoft applications including email, Excel and Word.
• Full driving licence.

More Details

• Full-time, permanent role.
• Hybrid working.
• Competitive salary.
• Digicare+ provided by Aviva.
• 10% matched pension, administered by Legal and General.
• 3x life insurance.
• Share Save scheme eligibility.
• Full access to Employee Assistance programme for self and family members.
• Access to high street retail discounts platform – discounts at Tesco, Asda, etc.
• Personal development and career progression opportunities.

Our Commitment to Diversity and Inclusion

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group. Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.