At a Glance
- Tasks: Assist customers with enquiries and promote products to boost sales.
- Company: Join a supportive team in Sheffield with a focus on inclusivity.
- Benefits: Competitive salary, pension scheme, life insurance, and retail discounts.
- Other info: Opportunities for personal development and career progression.
- Why this job: Be part of a dynamic team and develop your customer service skills.
- Qualifications: Strong communication skills and teamwork experience required.
The predicted salary is between 25000 - 32000 £ per year.
Join our team at our Sheffield site (S26 6NQ).
Responsibilities
- Respond to customer enquiries, pricing requests, delivery information and samples by telephone.
- Check addresses, pricing, discounts, product and haulage availability.
- Enter quotations, sales orders, sample requests and schedules.
- Investigate credit requests and additional invoices.
- Prepare credit notes.
- Liaise with the transport order book and schedule clearance; check acknowledgements.
- Execute soft-sales activities, working with external teams and customers to promote stocks and increase sales.
Essential Qualifications & Experience
- Good interpersonal and communication skills – verbal and written.
- Evidence of working as part of an effective team.
- Participation in training events that may require travel and overnight stays.
- Excellent telephone manner and accurate keyboard skills.
- Flexible, enthusiastic and able to work under pressure using own initiative.
- Working knowledge of Microsoft applications including email, Excel and Word.
- Full driving licence.
Benefits
- Full-time, permanent role.
- Competitive salary.
- 10% matched pension, administered by Legal & General.
- 3x life insurance.
- Share-save scheme eligibility.
- Full access to the Employee Assistance Programme for self and family members.
- Access to a high-street retail discounts platform – discounts at Tesco, Asda and other retailers.
- Personal development and career progression opportunities.
We encourage all qualified candidates to apply. We are committed to building belonging, empowering colleagues to be their true selves by fostering a diverse and inclusive workplace. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.
Customer Service Coordinator in Rotherham employer: Ibstock PLC
Join our dynamic team in Sheffield as a Customer Service Coordinator, where we prioritise a supportive and inclusive work culture that empowers employees to thrive. With competitive salaries, generous benefits including a matched pension scheme and access to retail discounts, we are dedicated to your personal development and career progression. Experience the satisfaction of contributing to a collaborative environment while enjoying the perks of working in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Rotherham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family. It’ll boost your confidence and help you nail that telephone manner.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team directly!
We think you need these skills to ace Customer Service Coordinator in Rotherham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, like your communication skills and ability to work under pressure.
Show Off Your Team Spirit:We love a good team player! In your application, mention any experiences where you’ve successfully worked as part of a team. This will show us that you can collaborate effectively with others, which is key for this role.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role come across!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ibstock PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with common customer queries and how to handle them effectively. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to connect with customers and work as part of a team.
✨Be Ready for Soft-Sales Scenarios
Brush up on your soft-sales techniques! Think about how you can promote products while addressing customer needs. Prepare a few strategies or examples of how you've upsold or cross-sold in previous roles to showcase your sales acumen.
✨Familiarise Yourself with Microsoft Applications
Since you'll be using Microsoft applications like Excel and Word, it’s a good idea to brush up on your skills. Consider preparing a few examples of how you've used these tools in past jobs, especially in relation to managing customer data or creating reports.
