At a Glance
- Tasks: Lead a passionate team to deliver exceptional patient care and support staff development.
- Company: Join a friendly and supportive team at Ibstock & Barlestone Surgeries.
- Benefits: Ongoing training, career development, and a positive working environment.
- Other info: Dynamic healthcare setting with opportunities for continuous professional growth.
- Why this job: Make a real difference in patient services while growing your leadership skills.
- Qualifications: Proven leadership experience and strong communication skills required.
The predicted salary is between 37000 - 44000 £ per year.
We are looking for a motivated and experienced Patient Services Team Leader to join our friendly and supportive team at Ibstock & Barlestone Surgeries. This is an excellent opportunity for an individual with proven leadership experience who is passionate about delivering outstanding patient care and supporting staff to perform at their best. As Patient Services Team Leader, you will oversee the day-to-day operation of the patient services team, ensuring patients receive a professional, efficient, and compassionate service. You will act as a key point of contact for staff, support service improvements, and help maintain a positive and productive working environment.
Responsibilities
- Lead, support, and supervise the Patient Services Team.
- Ensure the smooth day-to-day running of front-line patient services.
- Monitor and maintain high standards of patient care and customer service.
- Support staff performance, wellbeing, and development.
- Assist with recruitment, induction, training, and onboarding of new team members.
- Manage staff rotas and support appropriate staffing levels.
- Handle patient concerns and complaints professionally and effectively.
- Work closely with the Practice Manager and clinical teams to improve services and patient experience.
- Ensure compliance with practice policies, procedures, and confidentiality requirements.
Qualifications (Required)
- Previous experience in a team leadership or supervisory role.
- Strong people-management and communication skills.
- Ability to motivate, support, and develop team members.
- Excellent organisational skills and attention to detail.
- Experience working in a customer-facing environment.
- Ability to manage competing priorities and work under pressure.
- Good IT skills and confidence using digital systems.
Desirable Requirements
- Experience working within a GP practice, primary care, NHS, or healthcare setting.
- Knowledge of clinical systems such as SystmOne.
- Experience managing performance, absence, or team development initiatives.
We are a busy teaching and training practice with approximately 12,000 patients. Our innovative multidisciplinary team includes 4 GP Partners, 4 salaried GPs, 2 Emergency Care Practitioners, 3 Nurse Practitioners, 3 Health Care Assistants, 2 Pharmacists, Registrars and a Dispensary team who are all supported by our Patient Services Team. We are committed to investing in our staff and supporting career development. The successful candidate will have access to ongoing training and development opportunities, including:
- Training & Development
- Leadership and management development.
- Coaching and mentoring skills training.
- Conflict resolution and communication workshops.
- NHS and primary care learning opportunities.
- Continuous professional development support.
Patient Services Team Leader employer: Ibstock PLC
At Ibstock & Barlestone Surgeries, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where patient care is at the forefront of our mission. Our commitment to staff development is evident through ongoing training opportunities, leadership coaching, and a focus on employee wellbeing, making it an ideal place for those looking to grow in their healthcare careers. Join us in a dynamic team dedicated to delivering exceptional service to our community while fostering a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices or similar environments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and patient care. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share specific examples of how you've improved patient experiences or supported your team in previous roles. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Patient Services Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your leadership experience and passion for patient care. We want to see how your skills align with the role of Patient Services Team Leader!
Showcase Your People Skills:Since this role is all about leading a team, don’t forget to emphasise your communication and people-management skills. Share examples of how you've motivated and supported your team in the past.
Highlight Relevant Experience:If you’ve worked in a healthcare setting or have experience with clinical systems like SystmOne, make sure to mention it! We love seeing candidates who understand the environment we work in.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Ibstock PLC
✨Know Your Stuff
Make sure you understand the role of a Patient Services Team Leader inside out. Familiarise yourself with the responsibilities listed in the job description, especially around patient care and team management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved patient services. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to motivate and support staff, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing a complaint from a patient or supporting a team member struggling with their workload. Think through potential scenarios beforehand and have clear, thoughtful responses ready to showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the practice is the right fit for you.
