Administration Team Leader in Cannock

We are a business loaded with opportunity and career progression. We are innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

About the role: The Hub Team is responsible for ensuring data accuracy and integrity across our CRM and ERP systems by performing validations on opportunities, accounts, and price approvals entered into the CRM system. They conduct regular data reviews, resolve discrepancies, and work closely with our External Sales Team to maintain high data quality and compliance. The Hub Team Leader oversees these daily operations, ensuring tasks are effectively managed, workflows run smoothly, and performance is consistently monitored through KPI reporting.

Key Responsibilities:

• Oversee Daily Operations: Ensure the smooth day-to-day functioning of the Hub Team, providing direction and support as needed.
• Monitor Workflow and Productivity: Continuously track team workflow to ensure deadlines and targets are met, adjusting as necessary to improve performance.
• Performance Tracking: Regularly run and analyse reports to monitor the team's progress against key performance indicators (KPIs), identifying trends and areas for improvement.
• Conduct 1:1s and Goal Setting: Hold regular one-on-one meetings to discuss performance, provide feedback, and set individual development goals.
• Data-Driven Insights: Use KPI data to provide actionable insights and recommendations to improve team efficiency and outcomes.
• Procedure Management: Oversee the management and regular updating of team procedures, ensuring they remain current and effective.
• Identify Improvement Opportunities: Proactively assess current workflows and processes to identify areas for optimisation, driving continuous improvement initiatives.
• Primary Point of Contact: Act as the first line of support for resolving operational issues, ensuring swift resolution to minimise disruption.
• Onboarding and Knowledge Transfer: Facilitate onboarding for new team members and ensure ongoing knowledge sharing across the team to maintain skill levels.

Knowledge, Skills & Experience:

• Effective Communication Skills: Strong verbal and written communication abilities to clearly convey instructions, expectations, and feedback to team members and stakeholders.
• Organisational Expertise: Proven ability to organise and manage team tasks efficiently, ensuring smooth operations and adherence to deadlines.
• Problem-Solving Abilities: Skilled in identifying and resolving operational issues quickly, ensuring minimal disruption to team productivity.
• Attention to Detail: Focus on accuracy and precision, ensuring that all tasks are completed to a high standard and in compliance with company procedures and policies.
• Adaptability and Process Implementation: Ability to embrace change and implement new processes effectively, ensuring the team transitions smoothly during changes.
• Team Motivation and Empowerment: Capable of inspiring and empowering team members, fostering a positive, productive work environment where everyone is encouraged to perform their best.

Desirable Skills:

• Knowledge of CRM Systems
• Able to use Microsoft Office Word and PowerPoint
• Good Knowledge of Excel
• Understanding of ERP Systems (Preferably J D Edwards)

Think you can make a difference? More details: Full time, permanent role, Competitive salary, Hybrid working, Digicare+ Provided by Aviva, 10% matched pension, administered by Legal and General, 3x life insurance, Share Save scheme eligibility, Full access to Employee Assistance programme for self and family members, Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc. Personal development and career progression opportunities.

Our commitment to diversity and inclusion: Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group. Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.