At a Glance
- Tasks: Assist customers with inquiries and promote products to boost sales.
- Company: Join a supportive team at a leading customer service provider in Sheffield.
- Benefits: Competitive salary, pension scheme, life insurance, and retail discounts.
- Other info: Full-time role with opportunities for personal development and career growth.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Strong communication skills and teamwork experience required.
The predicted salary is between 25000 - 32000 £ per year.
To support our progress, we are currently recruiting for a Customer Service Advisor to join our team at our Sheffield site in S26 6NQ.
Responsibilities
- Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
- Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
- Entry of Quotations, Sales Orders, Samples Requests and Schedules.
- Investigating credit requests and additional invoices.
- Preparing Credit notes.
- Liaising with Transport.
- Order Book and schedule Clearance.
- Checking of Acknowledgements.
- Soft sales, working with external team and customers to promote stocks and increase sales.
Qualifications
- Good interpersonal and communication skills - verbal and written.
- Evidence of working as part of an effective team.
- Participation in training events, which may necessitate travel and overnight stays.
- Excellent telephone manner and accurate keyboard skills.
- Flexible and enthusiastic individual able to work under pressure and use own initiative.
- Working knowledge in Microsoft applications including email, Excel and Word.
- Full driving Licence.
Details
- Full time, permanent role.
- Competitive salary.
- 10% matched pension, administered by Legal and General.
- 3x life insurance.
- Share Save scheme eligibility.
- Full access to Employee Assistance programme for self and family members.
- Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc.
- Personal development and career progression opportunities.
Diversity & Inclusion
We are committed to building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.
Customer Service Coordinator in Sheffield employer: Ibstock Futures
Join our dynamic team as a Customer Service Coordinator at our Sheffield site, where we prioritise employee growth and a supportive work culture. Enjoy competitive benefits including a matched pension scheme, life insurance, and access to high street discounts, all while working in an inclusive environment that values diversity and encourages personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Sheffield
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Don't forget to follow up! After an interview, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Coordinator role. We want to see how you can contribute to our team, so don’t hold back!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills in your application. Use clear and concise language to showcase your ability to connect with customers.
Highlight Teamwork Experience:We love a good team player! Make sure to include examples of how you've successfully worked as part of a team in the past. This will show us that you can collaborate effectively with others at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ibstock Futures
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with common customer queries and how to handle them effectively. This will show that you're proactive and genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Team Spirit
The job involves working as part of a team, so be ready to discuss your experiences collaborating with others. Share specific instances where you contributed to a team goal or helped a colleague, highlighting your interpersonal skills and flexibility.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities, especially regarding customer service scenarios. Think about how you would handle difficult customers or manage multiple tasks simultaneously. Practising these responses can help you feel more confident during the interview.
