Apprentice Hardware Engineer in Ibstock

Ibstock Plc Apprenticeship

We are currently recruiting for an Apprentice Hardware Engineer to join our team at our Ibstock Head Office in Ibstock, Coalville, LE67 6HS.

• You will study will be the Information Communication Technician L3 Apprenticeship.
• Duration 18 months
• The starting salary for this role is £20,000.
• This programme offers you the chance to train for a highly skilled role, gain a nationally recognised qualification and get paid while you learn!
• Upon completion of the programme you will have attained the skills and knowledge to start your career with Ibstock Group.

Job Purpose

• In this role you will be providing our colleagues with the equipment they need to be effective in their functions, empowering them to get the most value from their tech tools.• Rectifying faults and providing advice on a wide range of hardware including audio visual equipment, phones, operating systems, and related software.• Working to solve our customers questions first time in a friendly way and offering training and guidance to avoid a recurrence• When onboarding a new colleague, you will often be their first experience of tech, so we are looking for someone with great hardware knowledge and customer service skills.• Our hardware fleet is a valuable asset, you will take pride in maintaining it to the highest standards throughout its life and disposing of it responsibly afterwards.

Key Accountabilities

• Procurement and configuration of hardware, ensuring devices are prepared and ready for new starters or to replace faulty equipment.
• Maintain an organised tech storeroom, keeping stock levels accurate, safe, and ready for quick deployment.
• Develop, maintain, and update standard images for desktop and laptop devices to ensure consistent builds and minimal disruption for end-users.
• Track and document the full lifecycle of all hardware, including issuing, maintenance, returns, refurbishment, and secure disposal.
• Provide advanced troubleshooting for hardware issues, acting as an escalation point for 1st line support when required.
• Repair, patch, and maintain devices to ensure maximum uptime, reliability, and compliance with cyber security and audit requirements.
• Liaise with suppliers and vendors for warranty claims, parts replacement, repairs, and procurement of new hardware.
• Respond to and resolve IT incidents and service requests promptly and professionally, ensuring all tickets are logged, prioritised, and resolved in line with agreed SLAs.
• Contribute to knowledge sharing by creating documentation or guides to help improve support processes
• Support hardware audits and asset verification exercises to maintain accurate records and reduce losses.

Knowledge, Skills and Experience

• Strong interest in repairing and maintaining PCs, laptops, and mobile devices, including upgrades, imaging, patching, and component-level repairs.
• Understanding of core hardware components (motherboards, drives, memory, power supplies) and willingness to expand technical expertise.
• Familiarity with networking fundamentals (Wi-Fi, IP addressing, basic connectivity troubleshooting).
• Experience or interest in diagnostic tools and performance testing software.
• Awareness of data protection and security, including safe data handling and secure data erasure practices.
• Passionate about customer service, ensuring clear, friendly, and professional support for colleagues.
• Excellent communication skills (written and verbal) with the ability to explain technical concepts in simple terms.
• Organised and methodical approach, capable of prioritising multiple tasks in a busy, fast-paced environment.
• Knowledge of Microsoft Windows 10/11, Microsoft 365, and Apple iOS devices.
• Proactive team player with the ability to take ownership of tasks, see them through to completion, and adapt to changing priorities.
• Keen interest in emerging technologies and a desire to develop practical IT skills through hands-on learning.

Essential requirements:

• You will have a minimum of 2 GCSE’s at Grade 4-9 (or equivalent) in Mathematics and English.

Think you can make a difference? WE ARE your future.

More details:

• Full time, permanent role
• Competitive salary
• Digicare+ Provided by Aviva
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.