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- Tasks: Provide expert technical support for plumbing products via phone and email.
- Company: Join a well-established plumbing supplier with over 50 years of experience.
- Benefits: Competitive salary, 25 days leave, free parking, and a supportive team environment.
- Other info: Collaborative team atmosphere with opportunities for growth.
- Why this job: Make a real difference by helping customers solve plumbing issues effectively.
- Qualifications: Strong plumbing background and excellent communication skills required.
The predicted salary is between 30000 - 36000 £ per year.
Your new company: We are recruiting on behalf of a well‑established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide.
Your new role: As a Plumbing Technical Support Advisor, you will join a team of four advisors dedicated to providing expert technical assistance to customers. You will handle queries via phone and email, offering practical solutions and guidance on a wide range of plumbing products. This is an advisory role, so you'll focus on troubleshooting, product compatibility, and helping customers resolve technical issues quickly and effectively.
What you'll need to succeed:
- A strong plumbing background is essential; experience with gas systems is highly desirable.
- No formal qualifications are required, but practical hands‑on experience is key.
- Excellent communication skills and the ability to explain technical information clearly.
- A customer‑focused approach and strong problem‑solving skills.
- Ability to work collaboratively within a team and manage multiple queries efficiently.
What you'll get in return:
- A competitive salary between £30,000 - £36,000.
- Free on‑site parking.
- 25 days annual leave plus bank holidays.
- The opportunity to join a supportive team within a well‑established and respected business.
Plumbing Technical Support Advisor employer: ibse
Contact Detail:
ibse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Technical Support Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in plumbing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical info to customers, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled tricky plumbing issues. Be ready to share these during your interview to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Plumbing Technical Support Advisor
Some tips for your application 🫡
Show Off Your Plumbing Knowledge: Make sure to highlight your plumbing background in your application. We want to see your hands-on experience and any specific skills you have, especially if you've worked with gas systems. This is your chance to shine!
Communicate Clearly: Since this role involves explaining technical info to customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can break down complex topics easily.
Customer Focus is Key: We’re all about providing exceptional service, so make sure to emphasise your customer-focused approach. Share examples of how you've helped customers in the past and how you tackle problem-solving effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ibse
✨Know Your Plumbing Stuff
Brush up on your plumbing knowledge, especially around common issues and solutions. Be ready to discuss your hands-on experience and how it relates to the products the company offers.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be advising customers, demonstrating your ability to communicate effectively will show that you can help them resolve their issues quickly.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved plumbing-related problems. This will highlight your practical skills and customer-focused approach, which are crucial for the role.
✨Team Player Mindset
Be ready to discuss how you work within a team. Share examples of how you've collaborated with others to manage multiple queries or projects, as teamwork is key in this advisory role.