Role Summary We are seeking a seasoned Voice AI Lead Architect with strong Data Architecture expertise to lead the design and implementation of next-generation Voice/Agentic AI solutions for a leading banking client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data Architecture lead , building strong relationships with banking stakeholders across business, data, and IT teams. Design and deliver Voice AI/Agentic IVR solutions leveraging: Google CES/CXAS, Dialogflow CX/CCAI Vertex AI (LLMs, RAG, agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (Real Time + batch) Integration with data lakes, warehouses (BigQuery) Customer 360 and contextual data enablement Build RAG-based knowledge systems integrating structured and unstructured banking data. Architect data-driven decisioning for voice agents (personalization, next-best action, fraud detection signals).
