At a Glance
- Tasks: Troubleshoot and resolve network issues while optimising system performance.
- Company: Join a leading tech firm focused on operational excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and improvement.
- Why this job: Be at the forefront of technology, making a real difference in network operations.
- Qualifications: CISCO Wireless Admin certification and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
Mandatory Skills: CISCO Wireless Admin Professional CCNA/(CCNP Wireless) and Expert (CCIE Wireless) levels preferred.
Areas of responsibility:
- Triaging and resolution of tickets
- Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
- SLA Monitoring: Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
- Performance tuning and optimization: Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
- Perform system Improvements: Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
- Handling disaster recovery: Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
- Reporting and stakeholder engagement: Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
- Team Management: Collaborate with team members to resolve open tickets and service requests.
- Knowledge base and continuous learning: Contribute to updating SOPs, knowledge articles and maintaining the knowledge base.
Operational Technology (OT) Network Engineer employer: iBSC
As an Operational Technology (OT) Network Engineer, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company offers competitive benefits, a strong commitment to employee development, and a culture that values continuous learning and teamwork. Located in a vibrant area, we provide unique opportunities for professional growth while ensuring a supportive atmosphere where your contributions are recognised and valued.
We think you need these skills to ace Operational Technology (OT) Network Engineer
CISCO Wireless Administration
CCNA Certification
CCNP Wireless Certification
CCIE Wireless Certification
Advanced Troubleshooting
Root Cause Analysis
SLA Monitoring
