At a Glance
- Tasks: Be the go-to person for patients and pharmacies, managing orders and prescriptions with care.
- Company: Join a supportive healthcare team dedicated to patient care and service excellence.
- Benefits: Enjoy a competitive salary, company pension, and on-site parking.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in healthcare.
- Qualifications: Customer service experience and strong attention to detail are essential.
The predicted salary is between 24500 - 27000 £ per year.
You will be the first point of contact for patients, pharmacies and clinics, efficiently handling orders and prescriptions from enquiry through to delivery. This is a hands-on role that combines customer service, pharmacy support and warehouse administration, so attention to detail, compliance and a helpful attitude are essential.
Key responsibilities:
- Manage multiple mailboxes, responding to enquiries promptly and professionally.
- Print, check and log prescriptions in the script register with high attention to detail.
- Create and maintain accurate patient accounts, ensuring correct payment terms are applied.
- Contact patients to explain the service, confirm medication details and arrange deliveries.
- Process prescriptions and customer orders to generate picking lists, delivery notes and invoices.
- Support pharmacy operations with labelling, dispensing and stock counts (training will be provided).
- Assist the warehouse team with picking, packing and dispatch as required.
- File recorded calls daily and complete end-of-day prescription reconciliations.
- Maintain accurate documentation and training records to ensure GDPR compliance at all times.
Qualifications:
- Minimum of 1 year customer service experience (preferably in healthcare or pharmacy).
- Minimum GCSEs in English and Maths.
- NVQ Level 2 Dispensing Assistant or equivalent is desirable.
- Strong attention to detail and excellent organisational skills.
- A polite, patient and professional manner when dealing with customers, suppliers and colleagues.
- Ability to work within GMP and GDP standards and follow internal SOPs.
- A team player who can multitask and adapt to changing priorities.
Job Type: Full-time
Pay: £24,500.00-£27,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
Support Coordinator in Watford employer: IBSA UK&I
IBSA Pharma Ltd is an excellent employer that values its employees by providing comprehensive training and a supportive work culture in the heart of Watford. With a focus on accuracy and compliance, employees have the opportunity to grow their skills in customer service and pharmacy operations while contributing to meaningful healthcare solutions. The company fosters a collaborative environment where every team member plays a vital role in ensuring patient satisfaction and operational excellence.
