At a Glance
- Tasks: Provide top-notch tech support and training to customers across EMEA/APAC.
- Company: Join a leading tech firm focused on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and professional growth.
- Other info: Dynamic role with up to 50% travel and opportunities for skill development.
- Why this job: Make a real difference by solving customer problems and enhancing product experiences.
- Qualifications: Bachelor’s degree or equivalent experience in tech support and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
PURPOSE
The Technical Support Specialist function is to a Application / Hardware Systems Specialist by:
Provide First and Second Level Customer Support services.
Must be willing to travel both domestically and internationally to resolve customer problems.
- Travels up to 50%
- Must be fluent in and English
JOB DESCRIPTION
- ROLE AND RESPONSIBILITIES
- Reporting to the Director of Service – EMEA/APAC
- Provides both first line and second line support services
- Where required, assists the Director of Professional Services – EMEA/APAC in pre-installation planning (e. g. scheduling, site planning, training, etc.) and post-installation customer support issues
- Performs customer training on-site that is both thorough and timely.
- Provide input and feedback to Product Engineering and Software Development, as requested, to assist in the development and testing of new products and current product modifications and enhancements
- Maintains current and thorough knowledge of all ibml hardware and Software functionality.
- Provides effective, timely and competent support assistance to customers as well as IBML and third party hardware and software support personnel
- Ensure proper management and control of all company assets (tools, documentation, software, intellectual property, etc.).
- Strives to ensure that the highest possible level of customer satisfaction is maintained at all times
- Assists in the development and maintenance of accurate and complete hardware and software documentation.
- Conducts effective, thorough and organized training for customers and third party support personnel as requested.
- Meets all schedule deadlines.
- Must be able to travel both domestic and international
- Other duties and tasks assigned by Director of Services
- PREFERRED SKILLS, QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Desired minimum of Bachelor’s degree in business, computer sciences, management information systems and/or 5 years equivalent work experience with delivery, integration or solution support..
- Excellent communication skills with all levels of personnel both internally and with our customers, orally and written.
- Skills in conducting training classes both at customer sites and at IBML facilities
- Skills in any foreign languages is a plus
- Knowledge of Windows operating systems.
- Knowledge of LAN technologies
- The ability to gather business requirements from customers.
- The ability to train all levels of personnel on IBML scanning platforms
- Computer languages including but not limited to Visual Basic 6.0, VB Net, Java is a plus
- Knowledge of Web development is a plus
- Knowledge of database products such as Microsoft SQL, Oracle, DB2, Informix and Sybase is a plus
- ADDITIONAL NOTES
Tech Supp Spec EMEA/APAC employer: ibml career
ibml career offers a supportive work culture with opportunities for professional development and international travel. Employees are encouraged to contribute to innovative projects and receive comprehensive training to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Supp Spec EMEA/APAC
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ibml career. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ibml career before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Supp Spec EMEA/APAC
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ibml career:Your cover letter is your chance to shine! Tell us why you want to work at ibml career specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ibml career!
How to prepare for a job interview at ibml career
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
