At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service on the shop floor.
- Company: Join Fairalls Builders Merchants, a trusted name in the industry since 1990.
- Benefits: Enjoy a competitive salary, pension, and opportunities for training and career growth.
- Other info: Be part of a growing business with a focus on employee wellbeing.
- Why this job: Make a real impact in a hands-on role while developing your leadership skills.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Godstone, Surrey
Company: Fairalls Builders Merchants (Part of IBMG)
Job Type: Full Time | Permanent
Hours: 45 Hours per Week
Working Pattern: Week 1: Monday–Friday | Week 2: Tuesday–Saturday
Join Fairalls Builders Merchants. Established in 1990, Fairalls has built a reputation for outstanding service, quality products, and trusted expertise across the Southeast. As part of the Independent Builders Merchants Group (IBMG), we combine local knowledge with the strength of a nationwide network.
About the Role
We're looking for a proactive and customer-focused Shop Floor Manager to lead the day-to-day running of our Godstone branch shop floor and yard. You'll support the Branch Manager in delivering excellent customer service, maintaining high operational standards, and leading a motivated team to achieve branch goals. This is a hands-on role ideal for someone with supervisory experience in a Builders Merchant, DIY, Trade, or Retail environment.
What You'll Be Doing
- Leading and motivating the shop floor and yard team
- Delivering excellent customer service to trade and retail customers
- Supporting branch sales targets and identifying opportunities to grow sales
- Ensuring stock is available, replenished, and accurately managed
- Maintaining high standards of merchandising and branch presentation
- Managing daily branch operations to ensure efficiency
- Promoting a strong health & safety culture
- Developing and coaching team members
- Resolving customer queries and issues professionally
What We're Looking For
- Previous supervisory or management experience
- Strong leadership and communication skills
- Excellent customer service skills
- Good organisational and problem-solving abilities
- Ability to work in a fast-paced environment
- Confidence managing people and operational processes
- Basic IT skills including Microsoft Office
Desirable Experience
- Builders Merchant experience desirable
- DIY or Trade Retail background
- Knowledge of Heavyside and Building Materials
- Forklift Truck Licence
- Health & Safety qualification (IOSH or similar)
Why Join Fairalls?
- Competitive salary
- Company pension
- Training and development opportunities
- Career progression within Fairalls and the wider IBMG group
- Employee wellbeing support
- Join a successful and growing builders' merchant business
Apply Today
If you're a customer-focused leader looking to develop your career within a respected builders' merchant business, we'd love to hear from you. Fairalls Builders Merchants is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Shop Floor Manager employer: IBMG
At Sussex Plumbing Supplies, we pride ourselves on fostering a supportive and dynamic work environment where creativity meets commerce. As a Showroom Sales Assistant in Heathfield, you'll enjoy competitive salaries, generous staff discounts, and opportunities for career progression through design training. Our team is dedicated to providing honest advice and exceptional service, ensuring that both employees and customers feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Floor Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IBMG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IBMG!
We think you need these skills to ace Shop Floor Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IBMG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IBMG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IBMG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IBMG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
