At a Glance
- Tasks: Support daily branch operations, lead the team, and deliver top-notch customer service.
- Company: Join RGB Building Supplies, a trusted name in the builders' merchant industry since 1850.
- Benefits: Enjoy competitive salary, pension, paid holidays, and staff discounts.
- Other info: Great training and career development opportunities await you!
- Why this job: Be part of a supportive team and drive success in a hands-on leadership role.
- Qualifications: Experience in management, strong communication skills, and a customer-focused mindset.
The predicted salary is between 34000 - 38556 £ per year.
RGB Building Supplies (Part of IBMG) is one of the Southwest’s most established builders’ merchants, founded in 1850. We deliver trusted materials backed by national strength.
As Assistant Branch Manager, you’ll support the day-to-day running of the branch. Working closely with the Branch Manager, you’ll help lead the team, drive sales, and deliver excellent customer service. This is a hands-on role combining leadership, sales, customer service, and operations.
What You’ll Do:
- Support customers at the trade counter & over the phone
- Help with loading and general branch duties
- Work with the Branch Manager to improve performance
- Supervise and motivate the team
- Support delivery of the branch sales plan
- Manage stock levels and replenishment
- Ensure safe and efficient daily operations (H&S)
- Deliver excellent customer service at all times
- Provide cover for the Branch Manager
- Support the branch with other duties as required
What We’re Looking For:
- Experience in a supervisory or management role
- Customer-focused mindset
- Strong organisation and admin skills
- Confident communicator
- Good sales awareness and negotiation skills
- Ability to build strong relationships
- Friendly, professional, team-focused approach
Working Hours: Monday–Friday: 07:30–16:30
What We Offer:
- Competitive salary
- Pension & paid holidays
- Bonus schemes
- Training & career development
- Staff discount on building materials
- Employee Assistance Programme
- Retail discounts (Perks Membership)
- Supportive team environment
Ready for your next step? Join RGB Building Supplies as an Assistant Branch Manager in Okehampton and help drive branch success.
Assistant Branch Manager in Okehampton employer: IBMG
RGB Building Supplies is an excellent employer, offering a supportive team environment and a commitment to employee growth through training and career development opportunities. Located in Okehampton, employees benefit from competitive salaries, bonus schemes, and a range of perks including discounts on building materials, making it a rewarding place to work for those looking to make a meaningful impact in the builders' merchant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Okehampton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IBMG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IBMG!
We think you need these skills to ace Assistant Branch Manager in Okehampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IBMG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IBMG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IBMG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IBMG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
