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For Companies At a Glance
- Tasks: Assist customers with plumbing and heating products while driving sales and providing excellent service.
- Company: Join RGB, a respected independent builder's merchant with a rich history since 1850.
- Benefits: Enjoy competitive salary, pension scheme, staff discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the builders' merchant sector.
- Qualifications: Experience in trade counter environments and strong customer service skills are preferred.
- Other info: In-house training provided, with a supportive work environment for growth.
The predicted salary is between 30000 - 42000 £ per year.
The Company RGB is a respected independent builder's merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.
We are expanding our team at our Launceston Branch and are looking for a dependable Plumbing and Heating Sales Assistant to help us continue delivering excellent service to our trade and retail customers.
The Role: We are looking for a full-time Plumbing and Heating Internal Sales Assistant within our Launceston branch. This position would be ideal for anyone who is currently or has recently worked in a similar trade counter environment. In-house training for all computer and technical aspects of this role will be provided.
Specific Experience & Skills Required:
- To ensure all customers are politely and efficiently served to guarantee customer satisfaction.
- Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise.
- Drive sales forward using appropriate selling techniques e.g. effective quotation follow up, proactive promotional selling and company performance.
- Maximise sales using linked selling and other appropriate skills.
- All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the Company. All enquiries should be returned within three working days.
- Monitor and effectively use customer special terms.
- Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business.
- Upon instruction be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order.
- Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation.
The Hours:
Week 1: Monday to Friday 07:00-16:00
Week 2: Monday to Friday 07:00-16:00, Saturday 08:00-12:00
The Rewards:
At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:
- Competitive salary
- Pension scheme and paid holidays
- Supportive team and positive work environment
- Career development and training
- Staff discount on building materials
- Employee assistance program
- Perks Membership (Discounts available in a variety of retailers)
- Branded Uniform
If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Company RGB Building Supplies, apply now for the Role position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Plumbing and Heating Internal Sales Assistant in Launceston employer: IBMG
Contact Detail:
IBMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing and Heating Internal Sales Assistant in Launceston
✨Tip Number 1
Get to know the company inside out! Research RGB and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend or use our resources to boost your confidence and ensure you can articulate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Plumbing and Heating Internal Sales Assistant in Launceston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Plumbing and Heating Internal Sales Assistant role. Highlight any relevant experience in trade counter environments and showcase your customer service skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional, just like us at RGB.
Showcase Your Sales Skills: Since this role involves driving sales, make sure to mention any previous sales experience or techniques you've used successfully. We love seeing candidates who can demonstrate their ability to maximise sales and provide excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at RGB!
How to prepare for a job interview at IBMG
✨Know Your Products
Familiarise yourself with the plumbing and heating products that RGB offers. Being able to discuss specific items, their uses, and benefits will show your enthusiasm and expertise, making you a standout candidate.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with RGB's commitment to exceptional service.
✨Sales Techniques
Brush up on effective sales techniques, especially those relevant to trade counter environments. Be ready to discuss how you've successfully driven sales in the past, using linked selling or proactive promotional strategies.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in RGB and helps you understand how you can contribute to their mission of delivering excellence in the Builders Merchant Sector.
