At a Glance
- Tasks: Serve customers, process orders, and recommend products at our trade counter.
- Company: Join Grant & Stone, a leading plumbing and heating supplies provider.
- Benefits: Enjoy competitive salary, pension, paid holidays, and staff discounts.
- Other info: Flexible working hours with training and development opportunities.
- Why this job: Be part of a supportive team and grow your career in a thriving business.
- Qualifications: Experience in trade counter or plumbing preferred; strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Grant & Stone Plumbing provides expert plumbing and heating supplies, with a strong emphasis on customer service and technical support. As part of Independent Builders Merchants Group (IBMG), we deliver specialist focus with dependable backing.
We’re now looking for a reliable and customer‑focused Trade Counter Sales Assistant to join our team at our High Wycombe branch.
What You’ll Be Doing
- Serving trade and retail customers at the counter
- Processing customer orders and enquiries face‑to‑face and over the phone
- Recommending products and solutions to meet customer needs
- Building strong relationships with existing customers and identifying new sales opportunities
- Resolving customer queries and complaints promptly and professionally
- Maintaining strong product and technical knowledge
- Ensuring Health & Safety procedures are followed at all times
- Supporting the branch with general day‑to‑day tasks
What We’re Looking For
- Trade counter or plumbing merchant experience
- DIY, builders’ merchant, or trade background (preferred)
- Full UK driving licence
- Good industry and product knowledge
- Confident communication and customer service skills
- Basic numeracy skills (addition & subtraction)
- Ability to prioritise workload and work with minimal supervision
- Friendly, approachable, and a strong team player
- Willingness to undertake training and develop in the role
Working Hours
Week 1: Monday–Friday 07:30-17:15
Week 2: Monday–Friday 07:30-17:15
Saturday 08:00–12:00
What You’ll Get
- Competitive salary
- Pension & paid holidays
- Training and career development opportunities
- Supportive team environment
- Staff discount on building materials
- Employee Assistance Programme
- Retail discounts via Perks Membership
- Branded uniform provided
If you enjoy working with customers, have trade counter experience, and want to be part of a well‑established and growing business, we’d love to hear from you. Apply now and join Grant & Stone in delivering excellent service every day.
Trade Counter Sales Assistant in High Wycombe employer: IBMG
Grant & Stone Plumbing is an excellent employer that prioritises customer service and employee development within a supportive team environment. Located in High Wycombe, we offer competitive salaries, comprehensive training opportunities, and a range of benefits including staff discounts and an Employee Assistance Programme, making it a rewarding place for those looking to grow in the plumbing and heating supplies industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales Assistant in High Wycombe
✨Tip Number 1
Get to know the company inside out! Research Grant & Stone Plumbing, their products, and their customer service approach. This way, when you walk in for an interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be serving customers face-to-face and over the phone, it’s crucial to sound confident and friendly. Role-play with a mate or in front of the mirror to nail those customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer queries or complaints effectively. This will demonstrate your ability to handle challenges on the trade counter.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Trade Counter Sales Assistant in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your trade counter or plumbing merchant experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant background!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at Grant & Stone.
Show Off Your Product Knowledge:We love candidates who know their stuff! If you have any specific product knowledge or industry insights, make sure to mention them in your application. It shows us you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Grant & Stone!
How to prepare for a job interview at IBMG
✨Know Your Products
Before the interview, brush up on your knowledge of plumbing and heating supplies. Familiarise yourself with common products and their uses, as well as any specific brands that Grant & Stone might carry. This will show your enthusiasm for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you resolved issues or built relationships with customers. Being able to articulate these experiences will demonstrate your fit for a customer-focused role.
✨Practice Common Interview Questions
Anticipate questions related to trade counter sales and customer interactions. Practice your responses to questions like 'How would you handle a difficult customer?' or 'What steps would you take to recommend a product?' This will help you feel more at ease during the actual interview.
✨Dress the Part
Even though the role is hands-on, it's important to make a good first impression. Dress smartly but comfortably for the interview. A neat appearance shows that you take the opportunity seriously and respect the company’s values.
