At a Glance
- Tasks: Engage with customers and manage yard operations in a dynamic environment.
- Company: Join Grant & Stone, part of the Independent Builders Merchant Group.
- Benefits: Enjoy competitive salary, generous holidays, and staff discounts.
- Other info: Full training provided; great opportunities for career progression.
- Why this job: Develop your skills while building strong customer relationships and contributing to team success.
- Qualifications: Customer service experience and a positive, team-oriented attitude.
The predicted salary is between 40500 - 49500 £ per year.
We have an exciting internal opportunity for a Counter Sales & Yard Operative to join our High Wycombe branch. This varied role combines customer-facing counter sales responsibilities with hands-on yard duties, making it ideal for someone who enjoys working with customers, supporting colleagues, and contributing to the smooth day-to-day running of a busy branch. If you're looking to develop your product knowledge, build strong customer relationships, and gain experience across both sales and operations, we'd love to hear from you.
About the Role
- Counter Sales Responsibilities
- Building positive relationships with customers face-to-face, over the phone, and via email
- Dealing with customer sales enquiries and processing orders accurately and efficiently
- Providing advice on products, pricing, and availability
- Identifying opportunities to offer alternative products and additional solutions to meet customer needs
- Delivering excellent customer service to encourage repeat business
- Supporting the branch team in achieving and exceeding sales targets
- Assisting with shop merchandising, stock replenishment, and general branch duties where required
- Yard Responsibilities
- Assisting customers in the yard safely and professionally
- Picking, preparing, and checking customer orders
- Loading and unloading vehicles safely and efficiently
- Maintaining a clean, organised, and safe yard environment
- Supporting stock management and inventory accuracy
- Operating a Forklift Truck (training can be provided where required)
About You
We're looking for a positive, customer-focused team member who is keen to learn and contribute to the success of the branch. You'll ideally have:
- Experience within a customer service, sales, warehouse, distribution, builders' merchant, retail, or construction-related environment
- Strong communication and relationship-building skills
- Confidence dealing with customers face-to-face and over the telephone
- A positive, team-oriented approach
- Good organisational skills and attention to detail
- The ability to work both indoors and outdoors
- A willingness to learn new skills and develop product knowledge
Desirable, but not essential:
- Builders' merchant or construction product knowledge
- Forklift Truck (FLT) licence
- Previous builders' merchant experience would be advantageous, but full training and support will be provided for the right candidate.
Working Hours
Week 1: Monday to Friday: 7:30am to 5:15pm
Week 2: Monday to Friday: 7:30am to 5:15pm, Saturday: 8:00am to 12:00pm
What We Offer
As part of Grant & Stone and the wider IBMG Group, you'll benefit from:
- Competitive salary
- Generous holiday entitlement
- Company pension scheme
- Staff discount across the Group
- Employee Assistance Programme (EAP)
- Retail discounts and employee perks
- Training, development, and career progression opportunities
- A supportive and collaborative team environment
How to Apply
If you are interested in applying for this internal opportunity, please speak with your line manager and submit your application through the internal recruitment process. We look forward to receiving your application and supporting your next career move within IBMG.
Counter Sales/Yard Operative in High Wycombe employer: IBMG
At Sussex Plumbing Supplies, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment in Heathfield, Sussex. With a strong emphasis on employee growth, most of our managers have risen through the ranks, ensuring that your ambition and hard work will be rewarded with real progression opportunities. Enjoy competitive salaries, generous staff discounts, and a close-knit team culture where you can thrive while making meaningful contributions to the trade.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Sales/Yard Operative in High Wycombe
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IBMG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IBMG!
We think you need these skills to ace Counter Sales/Yard Operative in High Wycombe
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IBMG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IBMG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IBMG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IBMG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
