At a Glance
- Tasks: Lead a busy branch, motivate your team, and drive sales.
- Company: Join Sussex Plumbing Supplies, part of the respected IBMG group.
- Benefits: Enjoy competitive salary, pension, paid holidays, and staff discounts.
- Other info: Supportive culture with great career development opportunities.
- Why this job: Take ownership of your branch and make a real impact.
- Qualifications: Experience in builders’ merchant leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Heathfield
Company: Sussex Plumbing Supplies (Part of IBMG)
Full Time: Permanent
About Sussex Plumbing Supplies
Since 2000, Sussex Plumbing Supplies has served plumbing professionals across the Southeast, focusing on customer service, reliability, and expertise. As part of Independent Builders Merchants Group (IBMG), we offer specialist supply with confidence.
The Role
Are you an experienced Branch Manager or Supervisor in the builders’ merchant sector ready for your next step? At SPS, part of the IBMG group, you’ll have the opportunity to run your own branch, lead a great team, and make a real impact on performance and customer experience.
Why Join SPS?
- Be part of a well-established, respected brand (est. 2000)
- Backed by the strength of a leading independent merchant group (IBMG)
- Take ownership of a busy, customer-focused branch
- Join a business that values people, service, and growth
What You’ll Be Doing
- Take full responsibility for day-to-day branch operations
- Lead, motivate and develop your team
- Drive sales, margin and profitability
- Deliver outstanding service to trade & retail customers
- Ensure strong health & safety and compliance standards
What We’re Looking For
- Experience in a builders’ merchant leadership role
- A hands-on leader who inspires and motivates
- Strong commercial awareness
- A passion for customer service and results
Working Hours
Monday–Friday: 07:30-17:00
Alternate Saturdays: 08:00–12:00
What You’ll Get
- Competitive salary
- Pension & paid holidays
- Staff discount
- Career development opportunities
- Supportive, team-focused culture
Ready to Step Up?
This is your chance to take ownership of a successful branch and grow your career with a leading merchant group. Apply now and make your mark at SPS.
Branch Manager in Heathfield employer: IBMG
At Sussex Plumbing Supplies, we pride ourselves on being an excellent employer that fosters a supportive and team-focused culture. As part of the Independent Builders Merchants Group, we offer competitive salaries, career development opportunities, and a chance to lead your own branch in a well-established brand. Join us in Heathfield and make a meaningful impact while enjoying the benefits of a respected company that values its people and prioritises customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Heathfield
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IBMG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IBMG!
We think you need these skills to ace Branch Manager in Heathfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IBMG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IBMG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IBMG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IBMG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
