SUSSEX PLUMBING SUPPLIES · PART OF IBMG
Internal Sales Assistant
Brand: Sussex Plumbing Supplies (SPS) — part of IBMG
Location: Hastings, Sussex
Hours: Full-time, Permanent — Monday to Friday with alternate Saturday
Contract: Permanent | Full-time
Reports to: Branch Manager
Who we are
Sussex Plumbing Supplies is a proper independent merchant — local roots, strong stock, and counter teams who actually know their trade. We're part of IBMG, which means national buying power behind a branch that still runs on relationships and reputation. Plumbers come back to us because we sort them out. Simple as that.
The role
As an Internal Sales Assistant, you'll support trade and retail customers with plumbing and heating product enquiries, order processing, and sales support, both in person and over the phone. You'll build strong customer relationships, provide helpful product advice, and help keep the branch well stocked and organised. Working closely with the team, you'll play an important role in delivering excellent customer service and supporting the continued success of the branch.
What you'll be doing
- Serve trade and retail customers face-to-face and over the phone
- Handle enquiries and provide product advice
- Process sales using our internal systems (full training provided)
- Build strong relationships with customers
- Support the team in achieving sales targets
- Help maintain stock levels and keep the sales area organised
- Assist with stock control and general branch activities when required
What we're looking for
- Previous customer service, retail, or sales experience preferred
- Friendly and confident communication skills
- A positive, proactive attitude
- Strong teamwork skills
- Comfortable dealing with telephone enquiries
- Basic IT skills and willingness to learn new systems
- Passion for delivering excellent customer service
Key skills
- Customer Service
- Communication
- Sales Support
- Teamwork
- Organisation
- Basic IT Skills
Working hours
Weeks 1
Monday to Friday: 07:30 – 17:00
Week 2
Monday to Friday: 07:30 – 17:00
Saturday: 08:00 – 12:00
What's in it for you
- Competitive salary
- Pension scheme
- Paid holiday entitlement
- Staff discount on building materials
- Employee Assistance Programme (EAP)
- Full training provided
- Career development opportunities
- Friendly and supportive team environment
Apply
Sound like you? Hit Apply NOW!
Sussex Plumbing Supplies — part of the Independent Builders Merchant Group (IBMG).
We're proud to be an equal opportunities employer. Every application is welcome on merit.
Internal Sales Assistant in Hastings employer: IBMG
At Sussex Plumbing Supplies, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment in Heathfield, Sussex. With a strong emphasis on employee growth, most of our managers have risen through the ranks, ensuring that your ambition and hard work will be rewarded with real progression opportunities. Enjoy competitive salaries, generous staff discounts, and a close-knit team culture where you can thrive while making meaningful contributions to the trade.
