At a Glance
- Tasks: Assist customers with plumbing and heating enquiries, process orders, and support sales.
- Company: Join Sussex Plumbing Supplies, a local independent merchant with strong community ties.
- Benefits: Enjoy a competitive salary, pension scheme, staff discounts, and career development opportunities.
- Other info: Full training provided in a supportive environment with excellent career growth potential.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Customer service experience preferred; must have a positive attitude and teamwork skills.
The predicted salary is between 25000 - 30000 £ per year.
Sussex Plumbing Supplies is a proper independent merchant — local roots, strong stock, and counter teams who actually know their trade. We're part of IBMG, which means national buying power behind a branch that still runs on relationships and reputation. Plumbers come back to us because we sort them out. Simple as that.
As an Internal Sales Assistant, you'll support trade and retail customers with plumbing and heating product enquiries, order processing, and sales support, both in person and over the phone. You'll build strong customer relationships, provide helpful product advice, and help keep the branch well stocked and organised. Working closely with the team, you'll play an important role in delivering excellent customer service and supporting the continued success of the branch.
What You'll Be Doing
- Serve trade and retail customers face-to-face and over the phone
- Handle enquiries and provide product advice
- Process sales using our internal systems (full training provided)
- Build strong relationships with customers
- Support the team in achieving sales targets
- Help maintain stock levels and keep the sales area organised
- Assist with stock control and general branch activities when required
What We're Looking For
- Previous customer service, retail, or sales experience preferred
- Friendly and confident communication skills
- A positive, proactive attitude
- Strong teamwork skills
- Comfortable dealing with telephone enquiries
- Basic IT skills and willingness to learn new systems
- Passion for delivering excellent customer service
Key Skills
- Customer Service
- Communication
- Sales Support
- Teamwork
- Organisation
- Basic IT Skills
Working Hours
Weeks 1 & 2: Monday to Friday: 07:30 – 17:00
Week 3: Monday to Friday: 07:30 – 17:00, Saturday: 08:00 – 12:00
What's in It for You?
- Competitive salary
- Pension scheme
- Paid holiday entitlement
- Staff discount on building materials
- Employee Assistance Programme (EAP)
- Full training provided
- Career development opportunities
- Friendly and supportive team environment
Sound like you? Hit Apply NOW!
Internal Sales Assistant in Hailsham employer: IBMG
At Sussex Plumbing Supplies, we pride ourselves on fostering a supportive and dynamic work environment where creativity meets commerce. As a Showroom Sales Assistant in Heathfield, you'll enjoy competitive salaries, generous staff discounts, and opportunities for career progression through design training. Our team is dedicated to providing honest advice and exceptional service, ensuring that both employees and customers feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Assistant in Hailsham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IBMG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IBMG!
We think you need these skills to ace Internal Sales Assistant in Hailsham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IBMG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IBMG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IBMG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IBMG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
