At a Glance
- Tasks: Assist customers with product advice and process sales in a busy builders' merchant.
- Company: Join RGB Building Supplies, a trusted name in the Southwest since 1850.
- Benefits: Enjoy competitive salary, pension, paid holidays, and staff discounts.
- Other info: Great training opportunities and a supportive team environment await you.
- Why this job: Be the friendly face of customer service and build lasting relationships.
- Qualifications: Customer service skills and a positive, team-focused attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: Exeter
Company: RGB Building Supplies (Part of IBMG)
Job Type: Full‑Time | Permanent
About RGB
Founded in 1850, RGB is one of the Southwest’s most established builders’ merchants. With generations of customer‑led service, and as part of Independent Builders Merchants Group (IBMG), RGB delivers trusted materials backed by national strength.
The Role
We're looking for a friendly and customer-focused Sales Assistant to join our Exeter branch. As the first point of contact for trade and retail customers, you'll provide product advice, process sales, and help deliver an excellent customer experience in a busy builders' merchant environment.
Key Responsibilities
- Serve customers in branch and over the phone
- Provide advice on products, pricing, and stock availability
- Process orders, quotations, payments, and returns
- Maintain a clean, safe, and well-presented trade counter
- Support stock control and order fulfilment
- Build strong customer relationships and generate repeat business
What We're Looking For
- Experience in a builders' merchant, trade counter, or retail environment (preferred)
- Knowledge of building materials (desirable)
- Strong communication and customer service skills
- Positive, reliable, and team-focused attitude
- Ability to work effectively in a fast-paced environment
Working Hours
Week 1: Monday–Friday, 07:00 –16:00
Week 2: Monday–Friday, 07:00 –16:00 + Saturday 08:00 - 12:00
Benefits
- Competitive Salary
- Pension & Paid Holidays
- Training & Career Development
- Staff Discount
- Retail Perks Scheme
- Employee Assistance Programme
- Branded Uniform
- Supportive Team Environment
Apply Today
Ready to build your career with a growing, people-focused business? Apply now and join the team at RGB Building Supplies.
Sales Assistant in Exeter employer: IBMG
At Sussex Plumbing Supplies, we pride ourselves on fostering a supportive and dynamic work environment where creativity meets commerce. As a Showroom Sales Assistant in Heathfield, you'll enjoy competitive salaries, generous staff discounts, and opportunities for career progression through design training. Our team is dedicated to providing honest advice and exceptional service, ensuring that both employees and customers feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Exeter
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IBMG, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IBMG!
We think you need these skills to ace Sales Assistant in Exeter
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IBMG, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IBMG and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IBMG that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IBMG
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
