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- Tasks: Deliver exceptional customer service and support showroom operations.
- Company: Join DW Burns, a respected independent builder's merchant in the Southeast.
- Benefits: Competitive salary, pension scheme, paid holidays, and staff discounts.
- Why this job: Step into management while working with a dynamic team and making an impact.
- Qualifications: Experience in retail or trade, strong customer service skills, and leadership potential.
- Other info: Access to training opportunities and career advancement in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
The Company DW Burns is a respected independent builder's merchant serving the Southeast. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England. We are expanding our team at our Lansbury Branch and are looking for a dependable Assistant Showroom Manager to help us continue delivering excellent service to our trade and retail customers.
The Role: DW Burns is a well-established supplier of bathroom products, known for quality, service, and strong customer relationships. We are looking for a motivated and customer-focused Assistant Showroom Manager to support the day-to-day running of our Knaphill showroom. This role is ideal for someone with showroom or trade counter experience who is ready to take the next step into management, combining hands-on sales with leadership and operational responsibility.
Key Responsibilities
- Deliver exceptional customer service to retail and trade customers
- Assist customers with bathroom designs, product selection, and quotations
- Drive showroom sales and help achieve branch targets
- Maintain strong relationships with customers, installers, and suppliers
- Handle enquiries, orders, and aftersales support professionally
Management Support
- Support the Branch Manager in the daily operation of the showroom
- Supervise and motivate showroom staff in the manager's absence
- Assist with staff training, development, and performance standards
- Ensure high standards of showroom presentation and merchandising
Operations & Administration
- Process orders accurately and efficiently
- Manage stock levels, deliveries, and supplier coordination
- Handle basic cashing-up, invoicing, and administrative duties
- Ensure compliance with company procedures, health & safety, and security
Skills & Experience Required
- Experience in a bathroom showroom, interiors, or similar retail/trade environment
- Strong customer service and sales skills
- Confident communicator with a professional, friendly manner
- Organised, reliable, and able to manage multiple priorities
- Leadership potential with a proactive, problem-solving attitude
- Good IT skills (quoting systems and Microsoft applications)
The Hours
- Monday, Tuesday 8:00 AM – 5:00 PM
- Wednesday: Off
- Thursday, Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 5:00 PM
What we Offer
- Competitive salary
- Pension scheme and paid holidays
- Supportive team and positive work environment
- Career development and training
- Staff discount on building materials
- Bonuses
- Employee assistance program
- Perks Membership
If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at DW Burns, apply now for the Assistant Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.
Assistant Showroom Manager (VA2326) employer: IBMG
Contact Detail:
IBMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Showroom Manager (VA2326)
✨Tip Number 1
Get to know the company inside out! Research DW Burns and its values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your pitch! Think about how your experience in a bathroom showroom or similar environment makes you the perfect fit for the Assistant Showroom Manager role. Be ready to share specific examples of how you've delivered exceptional customer service or driven sales in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a candidate. Plus, it shows you're proactive and genuinely interested in joining the team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Assistant Showroom Manager (VA2326)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales skills, as well as any relevant showroom or trade counter experience. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Assistant Showroom Manager role. Share specific examples of how you've delivered exceptional customer service or led a team in the past. We love a good story!
Show Your Passion: Let your enthusiasm for the role and the company come through in your application. Mention why you’re excited about working at DW Burns and how you align with our commitment to quality and customer service. We’re looking for someone who shares our values!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly. We can’t wait to hear from you!
How to prepare for a job interview at IBMG
✨Know Your Products
Familiarise yourself with the bathroom products DW Burns offers. Being able to discuss specific items and their benefits will show your genuine interest and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight situations where you resolved issues or went above and beyond for a customer, as this is crucial for the Assistant Showroom Manager role.
✨Demonstrate Leadership Potential
Think of instances where you've taken charge or motivated a team. Discuss your approach to training and developing others, as the company values leadership and teamwork in their showroom environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Assistant Showroom Manager role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
